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Why Context Is the New Channel in 2026 CX | Avaya
https://www.avaya.com/en/blogs/context-is-the-new-channel-2026-cx/In 2026, customer experience is defined by continuity. Learn why context-first CX is replacing channel-first strategies—and how Avaya Infinity enables it.
2020 SPD- POS ACT SAL
https://www.avaya.com/en/documents/avaya-aetna-pos-book-and-sob_as.pdf2020 SPD- POS ACT SAL