Avaya Infinity Pairs with avatarin Robots for AI Customer Experience
avatarin selects Avaya Infinity to orchestrate AI-powered social robots with chat and phone across travel, government, and retail. Avaya introduces out-of-the-box real-time insights, Tandem Care (AI agents augment human agents with MCP), and Delta Sharing for zero-copy data access. Read the full article.
About Avaya
Avaya is a global enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable customer connections. Avaya Infinity® and Avaya Nexus™ form the backbone of Avaya’s next-generation communications strategy—unifying fragmented experiences, evolving the contact center into the enterprise connection center, and powering mission-critical voice infrastructure. Together, they strengthen relationships that create business value.
Learn more at https://www.avaya.com.