Avaya updates Avaya Infinity with CX-centric features
Avaya introduced new capabilities for Avaya Infinity which include out-of-the-box, real-time insights for customer experience (CX) business managers, support for human and AI agent collaboration in what Avaya calls “tandem care,” and access to customer data for other departments within an organization via Delta Sharing. Read the full article.
About Avaya
Avaya is a global enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable customer connections. Avaya Infinity® and Avaya Nexus™ form the backbone of Avaya’s next-generation communications strategy—unifying fragmented experiences, evolving the contact center into the enterprise connection center, and powering mission-critical voice infrastructure. Together, they strengthen relationships that create business value.
Learn more at https://www.avaya.com.