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Sydney, Australia — August 22, 2024 – Avaya, a global leader in Enterprise CX, today announced that it has appointed Phil Zammit as Vice President for the Asia-Pacific theatre, including Japan, Greater China and India.
Based in Sydney, Australia, Zammit joins Avaya off the back of extensive success in CX leadership at organisations such as Zoom, Cisco, AWS and Telstra. With a knack for developing high-performing teams by leading regional business strategies to address local market needs, he has a proven record in delivering customer success.
At Avaya, Zammit will focus on further strengthening the company’s relationships with customers and partners leveraging his APAC-specific expertise, expanding Avaya’s leadership in the Enterprise CX category.
Commenting on his appointment, Zammit said, “The APAC theatre is a hotbed for innovation, however that is happening at different speeds with varying priorities in each nation – dictated by policy and compliance, consumer habits, and economic needs. Joining Avaya at this stage of its evolution is an opportunity to help our customers and partners tackle their unique strategies head on, at a pace that suits them, with technologies that put the power back in their hands.”
“Phil brings deep experience within his theater and a passion for team, customers, and partners. His addition to the team will infuse fresh perspectives and innovative approaches into sales and support strategies while enabling our teams to bring their best to our customers, partners, and each other,” said ML Maco, Chief Revenue and Customer Experience Officer, Avaya.
Over the past two years, Avaya successfully completed a recapitalisation and a strategic reset of its customer value proposition and brand promise. More recently, the company embarked on an extensive transformation and has been focused on the revitalisation of its culture, bolstered by a new executive leadership team, and upgrades in talent throughout the company.
Avaya has continued innovating its cloud communications and services portfolio, including Avaya Experience Platform, has delivered on its product roadmaps, and set a path forward for Avaya as a leader in Enterprise CX.
Alex Alias and Julianne Embry
Avaya PR corpcommsteam@avaya.com
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.
Cautionary Note Regarding Forward-Looking Statements
Certain statements discussed in this release as well as in other reports, materials and oral statements that the Company releases from time to time to the public constitute “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995 (the “PSLRA”). Generally, words such as “anticipate,” “estimate,” “expect,” “could,” “intend,” “believe,” “plan,” “target,” “forecast” and similar expressions or the negative thereof are intended to identify forward-looking statements. Such forward-looking statements reflect management’s current expectations, strategic objectives, business prospects, anticipated economic performance and financial condition and other similar matters. Forward-looking statements are inherently uncertain and subject to a variety of assumptions, risks and uncertainties that could cause actual results to differ materially from those anticipated or expected by the management of the Company. These statements are not guarantees of future performance and actual events or results may differ significantly from these statements. Actual events or results are subject to significant known and unknown risks, uncertainties and other factors, many of which are beyond the Company’s control. It should be understood that it is not possible to predict or identify all such factors. Given these risks, investors and analysts should not place undue reliance on forward-looking statements. Forward-looking statements speak only as of the date of the document in which they are made. The Company disclaims any obligation or undertaking to provide any updates or revisions to any forward-looking statement as a result of new information, future events or otherwise, except as required by law. These statements constitute the Company’s cautionary statements under the PSLRA.