Solutions for today’s enterprise customer experience (CX) and employee experience (EX) challenges.
Full-featured contact center solution.
Secure, dedicated and managed cloud contact center running on Microsoft Azure.
Scalable and advanced contact center-as-a-service.
Collaboration tools, seamlessly integrated into your Avaya portfolio.
Unified video, conferencing, messaging, and more on Microsoft Azure.
Call, meet, message, and more—all in one app.
Integrate collaboration apps with Avaya Communication portfolio.
Cloud-ready pathways that integrate Avaya with third-party APIs.
A full-featured unified comms platform managed on-premises.
Rely on our team of experts to help you get the most from your investment.
Consult with the experts to create your best customer journey.
Explore our complete portfolio of devices for individuals and conference rooms.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
Find an Authorized Avaya Channel Partner in your part of the world.
Build new, innovative communications solutions via Avaya’s open solution platforms.
See our partnerships with leading technology companies for unique and value-adding solutions.
Explore all of the partner types and programs available at Avaya
Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources.
Transition customers to the cloud fast and on budget, supported by Avaya services and features.
Stay up to date on Avaya's latest news and solutions.
Deliver innovative and complete solutions to your customers.
Get to know Avaya through our blogs. Insights on collaboration, customer experience, AI, digital.
Watch videos and listen to podcasts by topic or just browse what’s new. Interviews, solutions, how-to’s, more.
See inspiring ways companies are using Avaya solutions to change the world of work.
Engage with us in an immersive and interactive experience—on site, virtually, or a combo.
Look at what's new in our world—and how it benefits yours.
Learn about the privacy, compliance, and security inside Avaya solutions.
Review the terms and policies associated with Avaya software and services.
Access a full range of information and assistance for your Avaya solution.
For research and support, access our product documentation resources.
Meet Avaya experts at our events, webinars, expos, conferences and more.
In person or online, gain a full understanding of your Avaya solution and its capabilities.
Insights
Newsroom
Share
LEAP 2024 – Riyadh, Saudi Arabia – March 5, 2024 – The General Authority for Survey and Geospatial Information (GEOSA) in Saudi Arabia has announced a strategic partnership with Avaya, a global leader in customer experience solutions, as it seeks to invest more heavily into customer care.
GEOSA, responsible for a wide spectrum of geospatial services, including geodetic surveys, topographic surveys, hydrographic surveys, nautical charting, and managing the National Tide Gauge Network, is gearing up to transform the way citizens are able to interact with the authority.
The core of this transformation lies in GEOSA's plan to establish an all-new contact center, powered by Avaya technology and seamlessly integrated with an advanced Customer Relationship Management (CRM) solution. In line with the Saudi Vision 2030, the move is part of ongoing efforts to modernize and elevate citizen experiences.
The new contact center will serve as a centralized hub for citizens to raise requests, file complaints, and access information about GEOSA's services across a variety of communication channels.
“At GEOSA, we are dedicated to employing the best technologies and adopting world-class business practices to fulfill our vital mandate. Partnering with Avaya allows us to leverage their expertise in creating an advanced customer care solution, ensuring that citizen requests are addressed promptly and efficiently,” said Abdul Fattah bin Ali Al-Shaqrawi, CIO at the General Authority for Survey and Geospatial Information.
Zouheir Diab, Managing Director – Saudi Arabia, Avaya, added: "GEOSA's investment in enhancing customer experience is a fantastic example of the rapid transformation we’re seeing across Saudi Arabia. Avaya is proud to support this evolution and contribute to the success of GEOSA's crucial mission.”
Solutions such as the one implemented by GEOSA will be on full display at LEAP 2024, where Avaya is demonstrating how Saudi organizations can transform their experiences through AI-powered innovation. Avaya’s presence at LEAP comes in partnership with AIC2, Converged Generation Communications Co., Gulf Applications, Hawsabah, Imperium, NovelVox, Next Generation Networks, Smart Information System, and Vision Space.
Visit Avaya at stand H1A.D70, at the Riyadh Exhibition and Convention Center between March 4 and 7, 2024.
About GEOSA
Based on what was stipulated in the Kingdom’s Vision 2030, “we will expand the scope of electronic services provided to include other services such as geographic information systems, health and educational services.” The vision emphasized the importance of geospatial information as a supporting and enabling tool for e-government enhancement initiatives as “everything happens somewhere.” Geospatial information empowers sectors and many digital fields through geospatial data, applications, spatial analysis, and training of personnel, leading to increased efficiency, improved services and business, and location-based decision-making. Geospatial information is supportive and possible to achieve the goals of the Kingdom’s Vision 2030.
Avaya PR corpcommsteam@avaya.com
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.
Cautionary Note Regarding Forward-Looking Statements
Certain statements discussed in this release as well as in other reports, materials and oral statements that the Company releases from time to time to the public constitute “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995 (the “PSLRA”). Generally, words such as “anticipate,” “estimate,” “expect,” “could,” “intend,” “believe,” “plan,” “target,” “forecast” and similar expressions or the negative thereof are intended to identify forward-looking statements. Such forward-looking statements reflect management’s current expectations, strategic objectives, business prospects, anticipated economic performance and financial condition and other similar matters. Forward-looking statements are inherently uncertain and subject to a variety of assumptions, risks and uncertainties that could cause actual results to differ materially from those anticipated or expected by the management of the Company. These statements are not guarantees of future performance and actual events or results may differ significantly from these statements. Actual events or results are subject to significant known and unknown risks, uncertainties and other factors, many of which are beyond the Company’s control. It should be understood that it is not possible to predict or identify all such factors. Given these risks, investors and analysts should not place undue reliance on forward-looking statements. Forward-looking statements speak only as of the date of the document in which they are made. The Company disclaims any obligation or undertaking to provide any updates or revisions to any forward-looking statement as a result of new information, future events or otherwise, except as required by law. These statements constitute the Company’s cautionary statements under the PSLRA.