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Dubai, United Arab Emirates – February 22, 2022 – Airtel Africa, a leading provider of telecommunications and mobile money services with a presence in 14 countries across Africa, announces that its B2B provider, Airtel Business Africa, has signed a memorandum of understanding (MoU) with Avaya Holdings Corp. (NYSE: AVYA), to better equip organizations across the continent to deliver effortless customer and employee experiences by providing customer control and flexibility on its fixed voice service.
The agreement will see Airtel Business Africa empower its enterprise customers with the Avaya OneCloud™ AI-powered experience platform, as they transition to the digital workplace. The platform, bundled with Airtel Africa voice services, includes workstream collaboration, contact center, unified communications, and communications platform as a service solution with Avaya OneCloud CCaaS, OneCloud UCaaS and OneCloud CPaaS.
With this joint offering, Airtel Africa’s customers will be able to procure vertical-focused, communications-enabled solutions on a simple, 24/7, one-stop shop and service support in addition to having access to the latest business devices.
The MoU builds on an existing partnership between Airtel and Avaya that has seen Airtel make the Avaya Spaces workstream collaboration solution available across multiple African countries on multiple connectivity channels that include internet, microwave and fibre.
Luc Serviant, Group Enterprise Director, Airtel Business at Airtel Africa commented: “Airtel Africa is committed to exploring opportunities and possibilities that will enhance enterprise operations, empower entrepreneurs, and enable more productive and successful organizations. Our existing partnership with Avaya has supported key sectors over the last 18 months, ensuring minimum disruption to everyday business while still supporting economic growth. This MoU takes our partnership to a new level that will see us enable enterprises to compete and win in the emerging experience economy.”
The agreement will also see Airtel Business Africa take part in the recently launched Avaya Experience Builders™ initiative. Avaya Experience Builders globally aligns Avaya’s services, partners and developers into an ecosystem that delivers next-generation customer and employee experiences. And as part of the initiative, Airtel will leverage and add to Avaya’s rich ecosystem to make it easier for regional businesses to build and deliver experiences that create deeper relationships with their customers.
Nour Al Atassi, Director, Service Providers – Asia, Middle East & Africa, Avaya, said: “Airtel Africa has helped to foster great customer and employee experiences across Africa with its investments in innovation, and we’re proud to be helping Airtel build on that legacy as we work towards an expanded partnership. We can’t wait to see what African businesses, governments and other organizations can do with the power of Avaya OneCloud as Airtel helps them use the platform to compose effortless experiences for their customers and employees.”
About Airtel Africa
Airtel Africa is a leading provider of telecommunications and mobile money services, with a presence in 14 countries in Africa, primarily in East Africa and Central and West Africa.
Airtel Africa offers an integrated suite of telecommunications solutions to its subscribers, including mobile voice and data services as well as mobile money services both nationally and internationally.
The Group aims to continue providing a simple and intuitive customer experience through streamlined customer journeys.
www.airtel.africa
Hudson Sandler
Cosmas Butunyi, Eugene Ng'ang'a airtelafrica@hudsonsandler.com
Tom Paye
PR Manager – Middle East, Africa & Turkey tpaye@avaya.com
Alex Alias and Julianne Embry
Avaya PR corpcommsteam@avaya.com
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified using forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the “SEC”) available at www.sec.gov, and may cause the Company’s actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all the material factors that are important to you. In addition, considering these risks and uncertainties, the matters referred to in the forward-looking statements contained in this press release may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.