Shaping Enterprise CX: Avaya Infinity™ Insights with Sheila McGee‑Smith & Tony Lama

In this in‑depth interview, Sheila McGee‑Smith, President & Principal Analyst, McGee‑Smith Analytics, and Tony Lama, Avaya SVP & GM of Product, outline how Avaya Infinity™ empowers large enterprises and public sectors to evolve their customer experience through intelligent orchestration and seamless technology integration.