Experiences That Matter

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Customers Don’t Hate IVR, They Just Want Something Better

Customers Don’t Hate IVR, They Just Want Something Better

Modernized self-service is a nut that many organizations have yet to crack. From self-service portals to online...

Davide Petramala

January 23 3 min read

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What 2020 Holds for Customer and Employee Experience

What 2020 Holds for Customer and Employee Experience

Since recently joining Avaya as Chief Product Officer, I have been engaged in a lot of deep discussions about addressing...

Anthony Bartolo

January 14 3 min read

Isn’t Time to Flip the Script in Your Contact Center?

Isn’t It Time to Flip the Script in Your Contact Center?

Too often executive teams view the contact center as an annual costly budget line item. Perhaps these thoughts...

Mike Butts

December 12 3 min read

Think Good Customer Experience is Obvious? Think Again.

Think Good Customer Experience is Obvious? Think Again.

I remember the day my daughter asked me why the sky was blue. It seems simple enough; we see the sky as blue, therefore...

Avaya Staff

November 14 3 min read