Effortless

Effortless

The word that best describes the future is “Effortless.” The progression of on-demand technologies combined with our increased ability to control these technologies puts us all on a trajectory toward the future of effortless. However, effortless experiences will not just happen, they must be composed.

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Today’s Customers Want Everything. Here’s How to Give it to Them.

Today’s Customers Want Everything. Here’s How to Give it to Them.

Today’s customer is more sophisticated than ever. They are inquisitive yet impatient, decisive yet unpredictable,...

Natalie Keightley

April 20 3 min read

Remote Work is here to stay. Make it Work with a Unified Communications solution from the Cloud

Remote work is here to stay. Make it work with UCaaS.

More than 80% of organizations say they plan to allow their employees to work remotely at least part of the time upon...

Scott Hanwell

March 09 3 min read

5 Ways Small Businesses Win Big By Moving Their Communications to the Cloud

5 Ways Small Businesses Win Big By Moving Their Communications to the Cloud

The question of whether to move from an on-premises PBX (Private Branch Exchange) to a cloud communication solution can...

Oliver Bengtsson

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The Rise of Workstream Collaboration: How COVID-19 Is Spurring the New Future of Work

The Rise of Workstream Collaboration: How COVID-19 Is Spurring the New Future of Work

We have learned a lot about remote work since the emergence of COVID-19. Most businesses didn’t have contingency...

Simon Harrison

October 27 3 min read

Introducing Avaya OneCloud

Introducing Avaya OneCloud

The few short months I have been at Avaya have been an amazing journey and I am so proud of the critical work of the...

Simon Harrison

August 07 4 min read

What is CCaaS?

What is Contact Center as a Service (CCaaS) | Avaya Blog

Contact center as a service (CCaaS) is a cloud-based customer service application that manages and tracks customer...

Paul Lang

September 09 8 min read

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Avaya Further Increases its Focus on Healthcare and Enhancing the Patient Experience

Avaya Further Increases its Focus on Healthcare and Enhancing the Patient Experience

According to EY, over the next three years 81% of organizations across the healthcare ecosystem are planning to phase...

Frank Ciccone

August 17 2 min read

Guaranteeing a Successful Total Experience Strategy

Guaranteeing a Successful Total Experience Strategy

Last year, Gartner predicted that Total Experience (TX) will revolutionize business in 2021. In short, TX challenges...

Mike Butts

July 22 3 min read

Avaya’s WFO Platform Drives Cost Decreases and Agent Efficiency Improvements

Avaya’s WFO Platform Drives Cost Decreases and Agent Efficiency Improvements

This blog was written by Robin Gareiss, CEO and Principal Analyst, Metrigy. In the past year, 55% of organizations...

Avaya Staff

July 08 2 min read

Creating a Company Culture Built on Customer-Centric Collaboration

Creating a Company Culture Built on Customer-Centric Collaboration

Be it a global corporation or a smaller local business: if you have employees and customers, you need the right tools to...

Mike Butts

June 24 3 min read

Your Customer Experience Is Only as Great as Your AI-Infused Knowledge and Insights

Your Customer Experience Is Only as Great as Your AI-Infused Knowledge and Insights

It is incredibly exciting to imagine how data and analytics will transform entire industries. Ninety percent of the...

Natalie Keightley

May 18 3 min read

60% of Healthcare Payers are Accelerating IT Modernization: Here’s Where We’re Headed

60% of Healthcare Payers are Accelerating IT Modernization: Here’s Where We’re Headed

Each year, Frost & Sullivan presents an outlook for the healthcare space. After...

Kannan Sreedhar

May 10 3 min read

Enabling a Successful Workforce in the Work from Anywhere Age

Enabling a Successful Workforce in the Work from Anywhere Age

As businesses begin to move forward in a new era of work, there are still many unknowns. But what’s clear is that...

Faye Tylee

July 06 3 min read

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Avaya is named a Leader in Unified Communications and Collaboration by Aragon Research

Avaya is named a Leader in Unified Communications and Collaboration by Aragon Research

The past 15 months have been quite a ride. Almost on a dime, organizations across virtually every industry had to...

Mike Kuch

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Bring Office and Remote Workers Together: Avaya Cloud Office Rooms with CU360

Bring Office and Remote Workers Together: Avaya Cloud Office Rooms with CU360

Remote work has been an overwhelming success, but it won’t keep employees out of the office full-time as the world...

Oliver Bengtsson

June 17 2 min read

As Avaya Redefines Video Conferencing, Aragon Research Names Them a Leader

As Avaya Redefines Video Conferencing, Aragon Research Names Them a Leader

After a year unlike any other – overnight remote workforce migration, distance learning, new digital lifestyles...

Paul Relf

May 11 2 min read

Thinking of Cloud Communications? Here’s How to Match the Right Solution to Your Needs

Thinking of Cloud Communications? Here’s How to Match the Right Solution to Your Needs

The Unified Communications-as-a-Service (UCaaS) market has exploded in recent years, accelerated further by COVID-19....

Scott Hanwell

March 11 3 min read

Remote Work is here to stay. Make it Work with a Unified Communications solution from the Cloud

Remote work is here to stay. Make it work with UCaaS.

More than 80% of organizations say they plan to allow their employees to work remotely at least part of the time upon...

Scott Hanwell

March 09 3 min read

From Employee Retention to Green Strategies: Why Remote Working Will Stay Long After the Pandemic

From Employee Retention to Green Strategies: Why Remote Working Will Stay Long After the Pandemic

Most organizations had some measure of a workable - if not, elegant - solution for business continuity long before the...

Brian Baumgart

February 24 4 min read