Barista and businesswoman using technology in cafe

What is UCaaS

Learn how Unified Communications as a Service both expands and simplifies your communications options, so you can take collaboration to the next level for both employees and customers.

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Avaya Recognized by Ventana Research as an Exemplary Vendor and a Value Index Leader

Avaya Recognized by Ventana Research as an Exemplary Vendor and a Value Index Leader

Ventana Research recently released their 2022 Value Index on Agent Management, a robustly quantified, research-based...

Paul Lang

January 25 2 min read

Keys to Planning a Successful Cloud Adoption

Keys to Planning a Successful Cloud Adoption

At Avaya, we know we are better together. So naturally, capabilities that bring people together like communications,...

Oliver Bengtsson

January 19 3 min read

Six Elements of Success When Moving to Avaya OneCloud CCaaS

Six Elements of Success When Moving to Avaya OneCloud CCaaS

The ideas and insights below will help you develop a successful plan for migrating to Avaya OneCloud CCaaS...

Paul Lang

January 06 4 min read

Greater Customer Experiences by Way of a Great Total Experience

Greater Customer Experiences by Way of a Great Total Experience

Total Experience is a comprehensive strategy that connects multi-experience (MX) with customer experience (CX), employee...

Paul Lang

May 17 4 min read

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Three Ways Higher Education Institutions Can Digitally Integrate to Better Compete

Three Ways Higher Education Institutions Can Digitally Integrate to Better Compete

If there was ever a time to digitally transform higher education, it’s now. Digital dexterity has dramatically...

Vincent Martinez

May 10 3 min read

Avaya and Microsoft Expand Availability of Avaya OneCloud™ Solutions on Microsoft Azure

Accelerating Cloud Workload Migrations: Avaya expands OneCloud Public, Private and Hybrid options on Microsoft Azure

Today, we’re excited to announce that we have entered into a strategic partnership with Microsoft, pairing the...

Eric Rossman

May 09 2 min read

Woman working in a call center with a male colleague.

What is Contact Center as a Service (CCaaS)?

Contact Center as a Service (CCaaS) is a cloud-based customer service application that manages and tracks customer...

Paul Lang

May 03 8 min read

The Business Case for Virtual Agents, and How to Deploy a Custom Solution Quickly

The Business Case for Virtual Agents, and How to Deploy a Custom Solution Quickly

The use of virtual agents is exploding as companies look to improve customer experiences and increase efficiencies and...

Karen Hardy

April 26 2 min read

Go Beyond Business Standards With This New Innovation Tool

Go Beyond Business Standards With This New Innovation Tool

This was written by Sam Fakhoury, Strategic Programs Leader – Avaya Professional Services, Avaya and Mark...

Avaya Staff

April 06 2 min read

Succeeding with Identity-centered Security in the Contact Center

Succeeding with Identity-centered Security in the Contact Center

Every interaction and transaction that goes through a customer service center (paying a bill, booking a flight, applying...

Paul Lang

March 28 5 min read

Communications in College: Not Just a Degree

Communications in College: Not Just a Degree

As we look towards a hopeful post-pandemic future, academia is one of those areas that not only provides unique case...

Oliver Bengtsson

May 04 4 min read

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Barista and businesswoman using technology in cafe

What Is Unified Communications as a Service (UCaaS)?

Understanding communications from the cloud, UCaaS, is simpler than it seems — in fact, you’re likely...

Scott Hanwell

April 27 5 min read

Empowering the Connected Agency

Empowering the Connected Agency

It’s All About Empowerment If you’re reading this as a decision-maker within a government agency –...

Oliver Bengtsson

April 13 3 min read

The Flexible Workforce of the Future

The Flexible Workforce of the Future

Work from Anywhere Over the past couple of years, we’ve adapted and learned a lot along the way. We’ve...

Oliver Bengtsson

April 04 2 min read

The Incredible Growth of Cloud-Based Communications

The Incredible Growth of Cloud-Based Communications

The Importance of the Cloud How many sectors have seen 82% growth within the past few years? If your answer had...

Oliver Bengtsson

March 04 2 min read

Leveraging Cloud Communications to Connect with Constituents

Leveraging Cloud Communications to Connect with Constituents

During the global COVID-19 pandemic, something interesting happened: the number of state and local officials working...

Oliver Bengtsson

February 28 2 min read

Navigating Public Sector Communication Challenges with a Remote Workforce

Navigating Public Sector Communication Challenges with a Remote Workforce

As we move more and more towards understanding what a workforce means during the ongoing pandemic, important work...

Oliver Bengtsson

February 15 3 min read