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Monthly
Annually SAVE UP TO 28%
# of Users

Essentials

1399779019558

user/month

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  • Up to 20 users only
  • Business phone or toll-free numbers
  • Unlimited calls within US/CA
  • Unlimited Business SMS
  • Voicemail-to-text
  • Team messaging
  • Document sharing
  • 24x7 support

Standard

1399779022471

user/month

Contact Sales

Everything in Essentials PLUS

  • No limit on number of users
  • Business phone numbers in over 100 countries
  • Unlimited Internet Fax
  • Unlimited audio conferencing
  • Video meetings with up to 100 participants
  • Up to 24 hour meeting duration
  • Quality-of-service reports
  • Popular integrations including 365, G Suite, Slack and more

Ultimate

1399779018916

user/month

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Everything in Premium PLUS

  • Device status reports
  • Device status alerts
  • Unlimited storage

Compare Plans

Essentials

Standard

Premium

Ultimate

Product Features

Business phone toll-free numbers

i

One business phone number included for calling, team messaging and video meetings access.

Toll-free minutes

i

Toll-free minutes are per account regardless of number of lines. Additional minutes are always available for automatic purchase, which bill at 3.9¢/min.

100
1000
2500
10000
Unlimited calls within US/CA

i

Unlimited calling/phone calls within the US and CA. Plus, choose from affordable and convenient international calling plans that fit your business. Terms and conditions may apply.

Unlimited Business SMS

i

Use your business phone number to send unlimited one-to-one or group SMS / MMS.

Voicemail-to-text

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Automatically convert voicemail messages into text form so users can screen messages easily and respond to the most important call first.

Visual voicemail and voicemail-to-email

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Access voicemail messages from your desk and mobile phones, email, desktop app, and online account.

Team messaging

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Collaborate more effectively with colleagues, clients, and contractors with team messaging, task assignment, calendar sharing and more. Also, utilize out-of-the-box integrations with Jira, Asana, Box, G-Drive, OneDrive and more

Document sharing

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Access documents and files stored on the computer or your Google Drive, Box, OneDrive and Dropbox accounts and easily share them with your team members.

Call management and phone system administration

i

Sophisticated call management, enabling you to configure your phone system across entire company, regardless of location or device. Optimize communication with custom admin and user configurations online or using mobile app.

Call management features include:

•Answering rules      •Call forwarding
•Call transfer            •Call screening
•Call flip                   •Call logs
•Presence                 •Notifications
•Shared lines*           •Call park
•Intercom*                •Paging*

*Not available with Essentials.  

Mobile apps for iOS® and Android™

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Whether you're an Apple® or Android™ user, you can use your smartphones and tablets to make and receive calls, join and host meetings, team message co-workers and partners, send and receive faxes and texts, set up and join conferences, and configure phone system settings, notifications, and voicemail.

High-definition (HD) voice

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To consistently deliver the highest HD quality possible, Avaya Cloud Office utilizes the Opus Interactive codec for audio and video, as well as the G.722 codec for audio.

Call log reports

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Get a complete record of all your inbound and outbound calls and faxes. View the name of the caller, the number or extension dialed, as well as the time, date, and duration of the call.

Phone rental options: desk and conference phones

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Rent any desk phone or conference phone for a low monthly price.

Contact sales for details and pricing.

24x7 support

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Unlimited chat and phone support.

Unlimited Internet fax

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Send and receive faxes from your computer, mobile device, Microsoft Outlook®, cloud storage providers (such as Dropbox™), and more.

Unlimited audio conferencing

i

Host an unlimited number of audio conference calls, with up to 1,000 attendees per conference.

Each user gets unique host and participant access codes.

Video meetings and participants

i

Hold video meetings with screen sharing, in-meeting public and private chat capabilities—anytime, anywhere, on any device.

Up to 100
participants
Up to 200
participants
Up to 200
participants
High-definition (HD) video

i

Avaya Cloud Office delivers crystal clear HD quality video and voice.

Quality of Service Reports

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Gain the ability to proactively review overall Avaya Cloud Office system health and diagnose quality issues impacting users. A holistic overview of quality measured by location, endpoint, codec, ISP, and more enables easier monitoring and faster troubleshooting.

Popular integrations including 365, G Suite, Slack and more

i

Avaya Cloud Office offers the largest ecosystem of integration apps in the communications and collaboration space to maximize productivity and efficiency.

Multi-level auto attendant

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Answer callers automatically with customized greetings, and ensure every call is directed to the right employee or department.

Professional Implementation

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Get the most out of Avaya Cloud Office with a portfolio of professional and personalized services, ranging from planning, designing, and implementation to project management, ongoing support, and consulting.

Call recording

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Automatic call recording: Set your Avaya Cloud Office phone system to automatically record inbound and outbound calls for individual users or inbound calls for departments.

On-demand call recording: Allows Users to manually record phone calls anytime using an IP Phone provisioned with Avaya Cloud Office, Forwarding Number, or Avaya Cloud Office Phone for Mobile.

On-demand
Automatic
Automatic
Single Sign-on

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Users can log in to Avaya Cloud Office automatically with their corporate credentials. Reduce the IT cost of assisting in password recovery and benefit from a central authentication point that securely accesses your RingCentral service from any device.

Multi-site admin and management

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Get the flexibility to manage and support your branch offices based on their unique operational needs.

Up to 8 digits extensions with site codes

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Simplified inter and intra-site dialing for customers with multiple locations

Hot Desking

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Allows users to log in to shared phones to access their own Avaya Cloud Office extensions, voicemail and greetings, and other features.

Advanced call handling including Whisper, Barge and more

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Advanced call management controls (monitor, whisper, barge, takeover) to allow authorized users to listen in on employee calls with clients to monitor the conversation, provide coaching, and facilitate discussion.
Other features include overflow call queues, user groups, role-based access control with customized roles/permissions.

Real-time Analytics

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Gain real-time insights into your Avaya Cloud Office system and gather business-relevant data, alerts and reporting metrics.

Popular CRM integrations with Salesforce, Zendesk and more

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Bring the functions and features of Avaya Cloud Office into your business apps such as Salesforce, Zendesk, Microsoft Dynamics, ServiceNow etc.

Developer Platform and Custom Integrations

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Avaya Cloud Office APIs let you create your own custom applications and seamlessly integrate business communications into your key business processes, so you can automate workflows, drive efficiency, and gain valuable insight from communications data.

Device Status Reports

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Monitor hard phone registration status globally and gain visibility into your devices' history.

Device Status Alerts

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Set up automated monitoring rules and receive notifications when devices are offline.

Unlimited Storage

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Store an unlimited* amount of documents, spreadsheets, presentation files, contracts, invoices, images, videos, recordings. *Retention period applies.

A Cloud Phone System That Works Where and How You Do

Take calls, make calls, text, message, and chat. Avaya Cloud Office by RingCentral offers a seamless and intuitive communications experience that fits the way you work. One click is all it takes to start a call, join a meeting, contribute to a team chat, or share files. With over 100 app integrations, you can make Google, Salesforce, Oracle, and Microsoft part of your communications. And you can finally understand exactly how your company uses your phones with dashboards and data right at your fingertips. Voice, FAX, texting, multimedia messages: One number does it all. Avaya Cloud Office is simple communications.

Pricing is based on tiers and number of users. For more information on pricing for your business, please contact an Avaya sales representative.

Avaya Cloud Office places the Customer in control of their communications and delivers a unified communications experience that’s intuitive to use and accessible from most phones, browsers, tablets, or any mobile device.

The Service is currently only available in the United States (US), Australia, Canada, and the United Kingdom, though the service can be extended from these regions to other regions via the Global Office feature.

The Avaya Cloud Office application is supported on both desktop and mobile devices and includes the following features:

  • Rich Telephony features accessible on a desk phone, desktop, or mobile device.
  • Messaging – including direct and SMS.
  • Video meeting capabilities.
  • Faxing.
  • File sharing.
  • API integrations.

All prices are subject to change and exclusive of taxes, surcharges and fees. For full details on terms and conditions, please contact an Avaya sales representative.

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