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Features & FAQs

Frequently Asked Questions

What is Avaya Cloud Office? icon-dropdown-arrow

Avaya Cloud Office is a cloud-based communications system with enterprise grade voice, video, IM/messaging, meetings, conferencing and collaboration. With Avaya Cloud Office you can easily connect all your workers, whether in the office, mobile, or remote to a single system regardless of their location.

What are the benefits of Avaya Cloud Office? icon-dropdown-arrow

One solution for all your communications needs: No onsite PBX hardware to install or maintain—you use it, we manage it for you. Connect your office, remote, and mobile workers to a single system. Never miss a call. And, collaborate from anywhere on any device.

Are all my calls secure with Avaya Cloud Office? icon-dropdown-arrow

Yes. Avaya Cloud Office uses encryption to safeguard your day-to-day business communication to ensure secure voice between endpoints on the network, including desk phones, conference phones, and the Avaya Cloud Office mobile app and desktop app.

Are there available avenues to ensure Avaya Cloud Office is the best fit for my business? icon-dropdown-arrow

Customers may have the opportunity to engage in a Proof of Concept. For more details, please contact Avaya Sales.

What features are included with Avaya Cloud Office? icon-dropdown-arrow

Avaya Cloud Office delivers a rich set of features for your business communication solution. You’ll get everything you need in one complete system with one low price including voice, video, messaging/IM, online meetings and conferencing, multiple extensions, auto attendant, call forwarding, and more.

What is Avaya Cloud Office Phone for Desktop? icon-dropdown-arrow

Avaya Cloud Office Desktop is the Avaya collaboration app for your desktop PC and Macintosh. This all-in-one application lets you run all your voice calls, and text from a single app. Web and video conferencing are enabled through a clientless web-client that is available anywhere in the world.

Can I use Avaya Cloud Office mobile apps with my service? icon-dropdown-arrow

Yes. All Avaya Cloud Office customers can use the mobile app at no additional cost. The app provides access to your entire Avaya Cloud Office communication solution. The app is downloadable from the iOS App Store and the Google Play Store.

What kind of commitment do I have to make? icon-dropdown-arrow

No commitment is required. You can pay as you go (month-to-month) and cancel any time. Any devices purchased need to be returned in usable condition within 30 days of the purchase date to receive a credit. For more information about the terms and conditions related to phone purchases, please see Terms and Conditions of Sale of Hardware.

How long does Avaya Cloud Office take to activate? icon-dropdown-arrow

Your account and phone number are activated immediately, and your phones will arrive in 5-7 business days, depending on the shipping method.

What types of reports can be generated? icon-dropdown-arrow

Avaya Cloud Office gives you the ability to create reports with historical call data, such as inbound and outbound call volume, total number of calls, information about missed/answered calls, average calls per day/per user, times, and more.

What Avaya devices are compatible with Avaya Cloud Office? icon-dropdown-arrow

The Avaya J100 Series IP Phones (J139, J159, J169, J179 and J100 Expansion Module) and the Avaya Conference Phone B199 are supported. More devices are planned, to include additional desk and conference phones.

What training is available? icon-dropdown-arrow

These courses are available for Avaya Cloud Office Customer Administrators:

64010W – Introducing Avaya Cloud Office Service Web (30 mins)

64020W – Administering Avaya Cloud Office (60-90 mins)

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Contact Avaya Sales

An Avaya solutions specialist will contact you about Avaya Cloud Office.





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