Platform and Infrastructure

• Avaya Aura® Platform
• Avaya Aura Suite Licensing
• IP Office
• Avaya Aura® Communication Manager
• Avaya Aura® Collaboration Environment
• Avaya Session Border Controller for Enterprise
• Avaya Aura® Virtualized Environment
• Communication Server 1000
• Avaya Aura® Solution for Midsize Enterprise

Video and Conferencing

• Avaya Aura® Conferencing
• Avaya Scopia® Video Conferencing Infrastructure
• Avaya Scopia® Desktop and Mobile Applications
• Avaya Scopia® XT Video Conferencing
• Avaya Flare® Experience

Communication and Messaging

• Phones
• Avaya Aura® Messaging
• Avaya one-X® Communicator
• Avaya one-X® Mobile
• Avaya Messaging Service
• Avaya Client Applications
• VDI Communicator

Assisted Experience Management

• Avaya Aura® Call Center Elite
• Avaya Aura® Contact Center

Automated Experience Management

• Avaya Aura® Experience Portal
• Outbound Contact Express
• Customer Connections
• Intelligent Customer Routing
• Proactive Outreach Manager

Performance Management

• Avaya Aura® Performance Center
• Avaya Aura® Workforce Optimization
• Contact Center Control Manager
• Speech Analytics

Enablement Services

• Deployment and Program Management

Optimization Services

• Contact Center Optimization
• Network Readiness Assessment
• Performance Monitoring and Stress Testing
• Security Assurance Services
• Solution Architecture Services

Innovation Services

• Advanced Applications Development
• Advisory Services
• SIP Transformation Services
• Social Media Services
• Cloud Transformation Services

Operations Services

• Communications Outsourcing Solutions
• Unified Communications Managed Services
• Voice Managed Services
• Contact Center Managed Services
• Data Networking Managed Services