Improve access and experience
Engage patients with the right message, at the right time.
Avaya Infinity® for Healthcare
Turn healthcare data, workflows, and patient journeys into action
Keep the systems you already use. Connect the follow-through between them.
Leverage existing
investments
Hybrid choice
and control
Open ecosystem
No AI Lock-In
Connect Enterprise
Data, AI and Workflow
HIPAA
Compliant
Turn enterprise data into coordinated patient follow-through
Avaya Infinity connects enterprise data, AI and workflows to drive the right outreach, engage the right care team, overcome barriers, and close the loop—improving outcomes, experience and operational performance.
One platform for voice, video, messaging, SMS and digital channels.
Voice
Video
Messaging
SMS
Digital
From information to follow-through
The Closed-Loop Care Model
Select a stage to see how data becomes insight, coordinated action, and a captured outcome.
Orchestrating action across people, systems, and channels
Context & workflow orchestration
Next-best action
Outbound outreach
Routing & escalation
Documentation & follow-throughConnected context. Continuous follow-through.
01 / Data
Start with the patient story
Bring enterprise data and patient signals into the care journey, so the next interaction starts with context.
- EHR / clinical systems
- RPM / device data
- CRM / payer data
- Patient signals
02 / Insight
Find the gaps that need attention
Use analytics and real-time intelligence to identify risks, understand patient segments, and inform the next step.
- Databricks analytics
- Risk & gap identification
- Patient segmentation
- Real-time intelligence
03 / Action
Coordinate the right next step
Turn insight into outreach and guided workflows. Connect the appropriate team when a journey needs additional attention.
- Targeted outreach
- Guided workflows
- Escalations
- Care team notifications
04 / Outcome
Close the loop. Keep the context
Record completed follow-up and capture outcomes to support reporting, insights, and reimbursement follow-through.
- Completed follow-up
- Outcomes captured
- Reporting & insights
- Reimbursement follow-through
Across the patient journey
Every touchpoint
A clearer next step
Explore four ways to connect patient engagement with the workflows and teams that make care happen.
Patient journey / 01
Make the next appointment happen
Connect scheduling, reminders and recovery outreach to help patients take the next step in their care.
- On-demand scheduling & reminders
- No-show recovery
- Financial counseling follow-through
EXAMPLE WORKFLOW · ILLUSTRATIVE
01Data
Appointment information and patient signals.
02Insight
Identify a missed appointment or follow-up gap.
03Action
Coordinate scheduling outreach and reminders.
04Outcome
Capture follow-up and document next steps.
Patient journey / 02
Keep care connected after discharge.
Extend the care journey beyond discharge with coordinated outreach, medication follow-up and care team engagement.
- Transition of care follow-up
- Medication adherence outreach
- Readmission prevention
EXAMPLE WORKFLOW · ILLUSTRATIVE
01Data
Discharge information and care-plan context.
02Insight
Identify transition-of-care follow-up needs.
03Action
Coordinate outreach and care team escalation.
04Outcome
Document follow-up and keep the team informed.
Patient journey / 03
Turn patient signals into follow-through.
Connect remote patient monitoring (RPM) and chronic condition outreach with workflows that keep the right care team engaged.
- Device alert follow-up
- Symptom monitoring outreach
- Proactive patient engagement
EXAMPLE WORKFLOW · ILLUSTRATIVE
01Data
Device data and patient signals.
02Insight
Flag items for review in defined workflows.
03Action
Coordinate symptom outreach and team notifications.
04Outcome
Capture the response and agreed next steps.
Patient journey / 04
Connect what happens before and after.
Support a continuous patient experience around the virtual visit—from preparation to education and follow-up.
- Virtual visit reminders
- Pre-visit outreach
- Post-visit follow-up and education
EXAMPLE WORKFLOW · ILLUSTRATIVE
01Data
Visit schedule and patient context.
02Insight
Identify preparation or follow-up needs.
03Action
Coordinate reminders, outreach and education.
04Outcome
Document follow-through and preserve context.
Why it matters
Better connections.
Meaningful impact.
Connect people, processes and context to support the outcomes that matter to your organization.
Reduce manual work
Automate routine outreach, tasks, and documentation to free up your team.
Support revenue and compliance follow-through
Capture outcomes and support the documentation and activities needed for reimbursement.
Preserve context across teams and channels
Keep the full patient story connected.
Phased modernization path
Build on what you have.
Move toward what’s next.
Modernize with AI-assisted, human expert-guided migration to Avaya Infinity—while leveraging existing investments and preserving choice.
FROM
TO
A path shaped around your organization
Explore a phased approach with Avaya. Discuss your existing environment, migration requirements, and how human expertise and AI assistance can support your modernization.
Talk to an Avaya expert
Keep the systems you already use.
Connect the follow-through between them.
See how Avaya Infinity helps you modernize patient engagement and orchestrate every touchpoint across the care journey.