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Avaya Helps Control Spread of COVID-19 in China While Guaranteeing Customer Business Operations

Take on the mission and abide by the essence

In early 2020, the unexpected outbreak of COVID-19 caused a rapid spread across China and the rest of the world. Avaya and its business partners responded quickly, donating remote consultation video systems and remote visiting systems to frontline hospitals, helping slow and control the epidemic, meeting the visiting needs of patients’ relatives, and providing protection for medical staff.

Avaya also worked to ensure the operation of its customers’ businesses. The company immediately proposed remote/home agent solutions, and proactively communicated with customers to understand their requirements for such a solution. Following implementations, customers could depend on the stable operations of their businesses.


January 24

On January 24, aware of the increasing severity of the epidemic situation, Avaya decides to support Wuhan. The company’s representatives urgently organize, deploy and team up with partners to donate audio and video systems and remote visiting equipment to Huoshenshan Hospital and Leishenshan Hospital in Wuhan, completing development to delivery within 48 hours.

Avaya Package for donation to hospitals.

January 27

The COVID-19 outbreak begins to pose huge challenges for customer service agents. As a result, Avaya begins providing customers with home agent solutions, which not only effectively avoid cross-infection, protecting the health of employees, but also guarantee the daily operation of customers’ contact centers, ensuring users are able to continue enjoying an outstanding service experience.

Avaya remote home agent solution.

January 30

During the Spring Festival holiday, medical staff in Beijing Huimin Hospital, the only NCP specialist hospital in Xicheng District, are still fighting on the frontline against the epidemic. After communications with the hospital, Avaya immediately organizes resources and donates the latest remote consultation video systems for isolation wards to the hospital.

Avaya engineers installing remote consultation video systems for isolation wards.

February 3

RRS Lexis, a customer service center of Haier Group, fully applies Avaya's home agent solutions and migrates its traditional customer service system to homes and mobile terminals with the latest technology. Now, the customer service personnel are empowered to perform most of their daily tasks in a family-oriented environment, not only helping protect the health of employees during the outbreak, but also creating an efficient way for communicating between the enterprise and the customers.

February 3

Zhejiang medical teams hurry to Wuhan, contributing hugely to national anti-epidemic work. Learning about the situation, Avaya, together with partners such as Zhiang and Tengyue, donate Avaya XTE 240 remote consultation video systems to the Zhejiang People's Hospital, to help support their work.

February 3

Wuhan Huoshenshan Hospital, the first NCP specialist hospital in Wuhan, officially begins to admit patients. In order to assist in the prevention and treatment of the epidemic, Avaya donates audio devices in remote diagnosis video systems, partnering with Xiaomi Group to create a customized remote visiting video system. Avaya also cooperates with partners such as Digital China, Zhiang, Rongda and Huixun to provide technical support for debugging and system installation. Before long, the audio and video equipment, supported technically by Avaya, has been accepted and put into use officially.

February 4

Avaya again cooperates with Xiaomi Group, Changhong Jiahua, Rongda, Huixun and Zhiang to donate customized remote visiting video systems to the upcoming Leishenshan Hospital, and also provides technical support services such as field deployment, installation, debugging, training and follow-up operation and maintenance.

Avaya device packages for Leishenshan hospital in Wuhan

February 5

Avaya continues to provide customers with 24-7 uninterrupted customer support to ensure the effective operation of customer contact centers during the epidemic.








本文包含某些前瞻性陈述。除历史事实陈述外,所有陈述均为服从美国联邦及各州证券法规定的"前瞻性"陈述。此类陈述可通过预计相信继续可能估计预期打算可能愿景计划潜在初步预测应当将会、或者其它否定、或变体、或类似前瞻性术语的使用为标记,其中包括但不限于公司NYSE上市和注册声明的预期生效。此类前瞻性陈述建立在公司目前的期望、假设、估计和预测的基础上。尽管公司相信此类期望、假设、估计和预测是合理的,但此类前瞻性陈述仅作为预测,并涉及已知及未知的风险和不确定性,其中许多不在公司控制范围内。在公司向美国证券交易委员会提交的Form 10注册声明中讨论到的此类因素可能导致实际结果、业绩或成果同此类前瞻性陈述中明示或暗示的任何未来结果、业绩或成果之间存在实质性不同。如需进一步查询此类风险与不确定因素的列表和描述,请参考Avaya公司向美国证券交易委员会(SEC)提交的文件,详见网站 www.sec.gov请注意,公司SEC备案文件中列出的重要因素可能并未完整包含您重视的所有重要因素。此外,鉴于上述风险与不确定性,本文所载前瞻性陈述中提及的各个事项可能不会实际发生。除非法律另行要求,否则无论是出于新资讯、未来事件或其它任何情况,公司都不承担任何义务公开更新或修改任何前瞻性陈述。

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