Orchestrate the power of
AI-driven customer engagement with
Verint Bots + Avaya
Smarter automation. Seamless integration. Measurable outcomes.
In today’s experience economy, meeting sky-high customer expectations requires your contact center needs the agility to stay ahead with proven, innovative solutions. That’s where the 25+ year strategic partnership between Avaya and Verint comes in.
Together, we bring you a powerful combination: the Avaya Infinity platform, built for intelligent orchestration and omnichannel engagement, and Verint’s AI-powered bots, designed to automate, personalize, and elevate every customer interaction.
Why Verint bots + Avaya
AI that works where you work
Whether you're on-premises, in the cloud, or running a hybrid environment, Verint bots integrate seamlessly with Avaya Contact Center solutions—no rip-and-replace required.
Faster time to value
Deploy bots quickly to automate high-volume tasks, reduce agent workload, improve response times while reducing overall costs—all without disrupting your existing workflows.
Built for the enterprise
With over 25 years of joint innovation flexibility, Avaya and Verint offer proven, scalable solutions delivering CX success to thousands of brands and millions of agents.
Avaya awarded Verint’s Global Transformational Partner of the Year, as well as Latin America Partner of the Year
Watch the interview with Christopher Royer from Avaya at Verint Engage 2025.
Use cases that drive impact
- Self-Service Automation: Let Verint bots handle routine inquiries, freeing agents for high-value conversations.
- Agent Assist: Provide real-time guidance and knowledge to agents during live interactions.
- Quality & Compliance: Automate call summaries, sentiment analysis, and compliance checks.
Here are some of the bots available to enhance your business operations.
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Get started in three easy steps
Request a demo
See Verint bots in action within Avaya Infinity.
Explore use cases
Work with our experts to identify high-impact automation opportunities.
Launch & scale
Deploy quickly and expand at your pace with flexible integration options.
Ready to transform your contact center?
Don’t let legacy systems hold you back. Discover how Verint bots and Avaya Infinity can help you deliver faster, smarter, and more human customer experiences—today.