Produtos e Soluções
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  A nuvem perfeita para as comunicações corporativas
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  UCaaS
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  Serviços
  
  Avaya Named a Leader in Aragon Research Globe™ for Unified Communications and Collaboration, 2019
  Strength in hybrid-cloud and UCC platform.
- Comunicações Unificadas
  
  Redefina a formação de equipes no atual espaço de trabalho digital
  Visão Geral
  Chamada
  Colaboração
  Reuniões
  Telefones e dispositivos
  Serviços
  
  Avaya Named a Leader in Aragon Research Globe™ for Unified Communications and Collaboration, 2019
  Strength in hybrid-cloud and UCC platform.
- Contact Center
  
  Construa fidelidade e valor com todas as experiências do cliente
  Visão Geral
  Voz
  Canais digitais
  Desktop do agente
  Engajamento da equipe
  Inteligência Artificial
  Serviços
  
  Avaya Named a Leader in Intelligent Contact Center 2019 in Aragon Research Globe™
  Learn how Avaya is modernizing the contact center.
- Serviços
  
  Especialistas experientes ao seu alcance
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  Avaya Named a Leader in Aragon Research Globe™ for Unified Communications and Collaboration, 2019
  Strength in hybrid-cloud and UCC platform.
- Telefones e dispositivos
  
  Comunicação multimídia verdadeira ao seu alcance
  Visão Geral
  Telefones desktop
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  Handsets sem fio
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  Avaya Named a Leader in Aragon Research Globe™ for Unified Communications and Collaboration, 2019
  Strength in hybrid-cloud and UCC platform.
- Setor
  
  Cuidados de saúde
  Hospitalidade
  Governo e segurança pública
  Educação
  Serviços financeiros
  Esportes e entretenimento
  
  Avaya Named a Leader in Intelligent Contact Center 2019 in Aragon Research Globe™
  Learn how Avaya is modernizing the contact center.
- Necessidades empresariais
  
  Experiência do cliente
  Colaboração em equipe
  Transformação digital
  
  Avaya Named a Leader in Intelligent Contact Center 2019 in Aragon Research Globe™
  Learn how Avaya is modernizing the contact center.
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A.I.Connect

Tornando as empresas inteligentes ainda mais inteligentes

Aprimore as experiências do cliente com A.I.Connect

A inteligência artificial fornece dados para ação em tempo real ao seu alcance e de seus clientes. Mais do que apenas automação e respostas enlatadas, as soluções habilitadas para AI da Avaya e de nossos parceiros oferecem valor real, reduzindo o tempo de transação, gerando maior produtividade dos agentes e aumentando a satisfação do cliente.

A jornada do cliente acionada por IA

Com o ecossistema A.I.Connect da Avaya, você pode fazer com que cada interação do cliente seja mais significativa e produtiva.

Aponte os riscos, identifique oportunidades,...

De assistentes virtuais a agentes humanos aumentados com insights preditivos sobre o comportamento do cliente e o coaching de conversação por meio de análises em tempo real, os parceiros da A.I.Connect podem ajudá-lo a gerenciar riscos e maximizar oportunidades.

Autoatendimento sem esforço

Libere o poder de sua força de trabalho e aumente a satisfação do cliente.

Roteamento inteligente

Aumente a produtividade fornecendo melhores resultados para o cliente.

Afiniti

Aprimore seu contact center com IA

Com a Afiniti, você pode aprimorar as interações humanas emparelhando clientes com o funcionário certo com base e comportamento interpessoal previsto.

Mais informações

Cogito

Coloque o poder da voz para trabalhar

A Cogito aprimora a inteligência emocional dos agentes combinando ciência comportamental com inteligência artificial e aprendizado por máquina. O software da Cogito fornece aconselhamento de conversação ao vivo para agentes, além de medição da experiência do cliente em tempo real.

Mais informações

eGain

Potencialize a sua Transformação Digital

Com o eGain Knowledge+AI, você pode capacitar seus agentes para que possam fornecer atendimento ao cliente de alta qualidade através de uma percepção mais profunda e de orientação de IA. Além disso, você pode direcionar os clientes para respostas rápidas e precisas em um contexto de autoatendimento imersivo.

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EXP360

A realidade virtual agora é a sua realidade

Forneça experiências de realidade virtual escaláveis e imersivas para aprimorar a experiência de vendas com a Avaya e o EXP360. Com base em hardware de realidade virtual padrão, o EXP360 cobre todas as etapas necessárias, da produção de conteúdo até a distribuição de conteúdo de realidade virtual para orientação do cliente através de tablet ou desktop.

Mais informações

Nuance

Leve a IA para o dia-a-dia

A Nuance está transformando o atendimento ao cliente do dia-a-dia em uma experiência imersiva e memorável. Atenda a todas as expectativas de seus clientes com soluções de IA flexíveis e inteligentes da Nuance.

Mais informações

Sabio

Forneça uma experiência, não apenas um serviço

Obtenha excepcional atendimento ao cliente ativado por IA através de estratégias e soluções inovadoras da Sabio e da Avaya. Transforme suas operações de contato com o cliente para criar experiências do cliente mais significativas.

Mais informações

Salesforce Einstein

A primeira IA abrangente para CRM

O Einstein da Salesforce descobre automaticamente as percepções relevantes, prevê comportamento futuro, recomenda proativamente as melhores ações e automatiza as tarefas - ajudando a construir relacionamentos mais fortes com o cliente.

Mais informações

ScoreData

Envolvimento preditivo do cliente

O ScoreData fornece análises preditivas do engajamento do cliente que se integra totalmente com aplicativos em diversas áreas, tais como: classificação dos agentes mapeamento de chamador-agente, gerenciamento de risco de fraude, venda cruzada e venda adicional.

Mais informações

Sundown AI

Soluções de IA com autoaprendizado

A Sundown AI constrói aplicativos de inteligência artificial com autoaprendizado que são acionados por Natural Language Processing (NLP), algorítimos gráficos e machine learning. Essas soluções automatizam o atendimento ao cliente e as vendas através de pacotes comerciais existentes para ajudar as empresas a crescer.

Mais informações

Versay

Análise preditiva com a Versay

A solução de análise preditiva da Versay, CUE Analytics, permite que os clientes e parceiros da Avaya avaliem melhor e respondam às necessidades do cliente fornecendo atendimento personalizado com consciência de contexto através e entre os canais de atendimento.

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Avaya Brasil Ltda.

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Avaya Named a Leader in Aragon Research Globe™ for Unified Communications and Collaboration, 2019

Avaya Named a Leader in Aragon Research Globe™ for Unified Communications and Collaboration, 2019

Avaya Named a Leader in Intelligent Contact Center 2019 in Aragon Research Globe™

Avaya Named a Leader in Aragon Research Globe™ for Unified Communications and Collaboration, 2019

Avaya Named a Leader in Aragon Research Globe™ for Unified Communications and Collaboration, 2019

Avaya Named a Leader in Intelligent Contact Center 2019 in Aragon Research Globe™

Avaya Named a Leader in Intelligent Contact Center 2019 in Aragon Research Globe™

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Avaya Named a Leader in Intelligent Contact Center 2019 in Aragon Research Globe™

Avaya Named a Leader in Intelligent Contact Center 2019 in Aragon Research Globe™

Avaya Named a Leader in Intelligent Contact Center 2019 in Aragon Research Globe™

Avaya Named a Leader in Intelligent Contact Center 2019 in Aragon Research Globe™

Avaya Named a Leader in Intelligent Contact Center 2019 in Aragon Research Globe™

Avaya Named a Leader in Intelligent Contact Center 2019 in Aragon Research Globe™

Avaya Named a Leader in Intelligent Contact Center 2019 in Aragon Research Globe™

Avaya Named a Leader in Intelligent Contact Center 2019 in Aragon Research Globe™

Tornando as empresas inteligentes ainda mais inteligentes

Aprimore as experiências do cliente com A.I.Connect

A jornada do cliente acionada por IA

Aponte os riscos, identifique oportunidades,...

Autoatendimento sem esforço

Roteamento inteligente

Aprimore seu contact center com IA

Coloque o poder da voz para trabalhar

Potencialize a sua Transformação Digital

A realidade virtual agora é a sua realidade

Leve a IA para o dia-a-dia

Forneça uma experiência, não apenas um serviço

A primeira IA abrangente para CRM

Envolvimento preditivo do cliente

Soluções de IA com autoaprendizado

Análise preditiva com a Versay

Avaya Brasil Ltda.

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