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PODCASTS
novembro 21, 2008

Chat with a Champ: Hertz

Wayne Bowman, Staff Vice President of Worldwide Reservations for the Hertz Corporation, explains why customer service is key to business success.
PODCASTS
abril 30, 2009

Leveraging Contact Centers To Increase Corporate Value During Down Markets

Eddie Jenkins, Vice President, Consulting and Systems Integration, Customer Service practice talks with consultant Nick Lippis about driving value within contact centers and balancing efficiency, resources and constrained budgets during a weakened economy
PODCASTS
novembro 14, 2008

Part 1 - The Empowered Customer

Doree Seligmann, Director of Collaborative Applications at Avaya Labs, talks about the future of customer service and how web 2.0 is changing customer expectations.
PODCASTS
novembro 14, 2008

Part 2 - Enterprise 2.0

Doree Seligmann, Director of Collaborative Applications at Avaya Labs, talks about the enterprise equavilent of Web 2.0 and how it's changing the way companies serve customers.
PODCASTS
novembro 14, 2008

Part 3 - Genius Routing

Doree Seligman, Director of Coll aborative Applications at Avaya Labs, talks about about the intelligent search of people within the enterprise and how it can help you to serve customers better.
PODCASTS
janeiro 29, 2010

SIP: Making the Case for Change

Avaya Professional Services Consultant Craig Wilson discusses why it's critical that businesses keep their communications technology current. Craig offers tips on how to make the case for change, and key factors to consider when approaching solutions for communications technology problems.
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