5

Reasons to Connect

Employee and

Customer Experiences

Stronger Collaboration =

Customer Service That Works Better

Success depends on getting customers and employees exactly what they

need, when they need it. With Avaya Cloud Office by RingCentral

together with Avaya OneCloud CCaaS, you can deliver it all — from calling,

video, meetings, and messaging to advanced customer service capabilities.

5

Reasons to Connect Employee and Customer Experiences

Stronger Collaboration = Customer Service That Works Better

Success depends on getting customers and employees exactly what they need, when they need it. With Avaya Cloud Office by RingCentral together with Avaya OneCloud CCaaS, you can deliver it all — – from calling, video, meetings, and messaging to advanced customer service capabilities.

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person making phone call

1

Eliminate silos.

Perform as a single, aligned business no matter where

employees are located by creating connected experiences

across offices, business units, and departments.

1

Eliminate silos.

Perform as a single, aligned business no matter where employees are located by creating connected experiences across offices, business units, and departments.

2

Keep the focus

on customers.

Empower all employees—not just customer service employees—

to play a role in delivering a memorable customer experience.

2

Keep the focus on customers.

Empower all employees—not just customer service employees— to play a role in delivering a memorable customer experience.

3

Help employees find

the right answers.

Provide easy access to the right experts across your organization,

regardless of job title or location, to help solve issues in the

moment while customers are on the line.

3

Help employees find the right answers.

Provide easy access to the right experts across your organization, regardless of job title or location, to help solve issues in the moment while customers are on the line.

4

Enable immersive

collaboration.

Enable employees to collaborate on projects with a single click.

Empower your workforce to surface ideas and creatively fill

gaps with adaptable, contextual, digital communications.

4

Enable immersive collaboration.

Enable employees to collaborate on key projects with a single click. Empower your workforce to surface ideas and creatively fill gaps with adaptable, contextual, digital communications.

5

Improve the

employee experience.

Give employees greater control by creating a culture that

eliminates rigid hierarchies and team structures to drive

productivity and improve customer and employee experiences.

5

Improve the employee experience.

Give employees greater control by creating a culture that eliminates rigid hierarchies and team structures to drive productivity and improve customer and employee experiences.

Start Creating

Connected

Experiences