Avaya Experience Platform

It’s Always About the Experience
Enterprise Class Capabilities
for Organizations of Any Size

1
Powerful Routing
Queues & attributes
and analytics to back it.

Layer sophistication
without rework.

2
Unified Desktop
Intuitive for agent efficiency,
ease of learning.

Reduces fatigue, stress,
and turnover.

3
AI Noise Reduction
Clear & clean audio,
more accurate recordings.

Improved job
satisfaction.

6
Orchestration for Everyone
Build your own additional flows, automations, and desktop.
5
CRM Desktop Integration
Toolkit, pre-built packages and
custom integration to
build your own.
4
True Omnichannel
Any media to any queue
at any priority.
7
Customer Journey
Intelligent, informative, and used in next step decisioning.

It’s included, always has been.

8
World-class Workforce Optimization
Empowering agents and giving
supervisors tools to be
effective coaches.

For the masses.

9
Open APIs
Cloud as a set of tools
instead of a destination.

Create additional capabilities.

What Are the Advantages?

  • Patented new cloud-based media processing approach.
  • Less taxing on each device.
  • Lower CPU utilization at endpoint.

Reduce
Bandwidth Usage

Processing all media
in the cloud.

  • Increases intelligibility including quality of service monitoring of speech.
  • Better and more accurate recordings.

Improve
Audio Experience

Continual AI audio
upscaling.

  • Removes background noises & disruptions.
  • Hear only what you need.
  • Less strenuous on everyone’s health and well-being.

Increase
Call Quality

Native AI noise
removal for all.

Delivering Exceptional Experiences
Through Innovation

  • Innovation from secure cloud for consistency and speed.
  • Cloud first using Avaya IP.
  • Digital, Voice or All Media package bundles.
  • Avaya SIP trunking or bring your own carrier.
  • Remote offices and work-at-home employees.
  • No additional hardware or software.
  • Auto receive new capabilities.
  • Scale as needed.
  • Worry-free deployment.
Avaya Makes It Easy

Demo the Avaya Experience Platform