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The customer most prone to move to another bank. There are no fixed set of reasons for quitting. It all depends on context, but the push factor is typical: bad customer experience.
Fishing, Computer Programming, Video Games, Wood Work and Reading Autobiographies.
Donald is 50 years old, he is semi-retired, taking up jobs that he likes and spending time outdoors. He is a perfectionist and knows how to balance what he wants and what is available.
The future of customer engagement in the era of digital banking depends on personalisation.
Identify your current and future customers, understand their needs and requirements and know how your financial services organization can cater to their unique demands.
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