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Award received for Predictive Behavior Analytics solutions used for Agent Ranking, Caller-Agent Mapping, and Agent Empowerment
Palo Alto, CA- June 21, 2016 - ScoreData today announces that it has received a 2016 DevConnect Partner Innovation Award for its ScoreFast platform, a powerful collaborative predictive data analytics solution. With an easy-to-use business dashboard, driven data/model development and deployment facility, the ScoreFast platform helps foster widespread analytics consumption and insights usage across organizations. Its comprehensive centralized model management with version control helps businesses decrease duplication, increase collaboration, and easily diagnose model performance deterioration.
“We are pleased to recognize ScoreData Corporation for its excellence in teamwork and innovation in predictive behavioral analytics,” said Eric Rossman, vice president, Developer Relations, Avaya. “Avaya customers can greatly benefit from the capabilities of the ScoreFast™ platform, delivering customized and personalized experiences based on complex statistical models created in near real-time. We look forward to exploring how deeper value can be created through additional integrations between Avaya and ScoreData solutions.”
“This award is the culmination of more than two years of customer engagements, requirements gathering and technology development by our dedicated Product Management and Engineering team. Our innovations are layered on top of the latest open source technologies to build a continuously updated solution for Avaya customers,” said Prasanta Behera, Senior Vice President of Engineering for Scoredata Corporation.
The ScoreFast platform with intuitive business dashboards fosters smart insights shared across numerous groups within any organization. “Comprehensive centralized model management with version control means less duplication, more collaboration, and simpler diagnosis as model performance evolves,” explains Behera.
About ScoreData Corporation
ScoreData has developed a state of the art cloud-based Predictive Analytics Platform, ScoreFast™ leveraging its deep expertise in developing predictive solutions for consumer facing industries. Our data scientists and statisticians have built hundreds of unique models for Banking and Financial Services, Telecom, and Retail industries. We have generated hundreds of millions of scores for consumers, on petabytes of data, with hundreds of data attributes, using gigabytes of data to train our models.
ScoreFast™ helps bring new data models to market in record time, and fosters collaboration among your business managers and data scientists to build a broad range of enterprise applications. Our self-learning models ensure that hitherto expensive model building and updates will happen automatically thus dramatically lowering total cost of ownership. You can build your business insights by combining legacy models with newer data models and new data. Global enterprise clients have used ScoreData scorecards and models for myriad data-intensive business practices in the customer journey including fraud detection, collections, recovery and cross-sell.
Press Inquiries:
info@scoredata.com
TAGS: Predictive Data Analytics, Decision Science, Customer Engagement, Banking, Financial Services, Telecom, Retail, Fraud, Churn, Cross-sell, Up-sell, Customer Retention, Life-time Value
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crknittel@avaya.com
408-496-3417
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.