Solutions for today’s enterprise customer experience (CX) and employee experience (EX) challenges.
Full-featured contact center solution.
Secure, dedicated and managed cloud contact center running on Microsoft Azure.
Scalable and advanced contact center-as-a-service.
Collaboration tools, seamlessly integrated into your Avaya portfolio.
Unified video, conferencing, messaging, and more on Microsoft Azure.
Call, meet, message, and more—all in one app.
Integrate collaboration apps with Avaya Communication portfolio.
Cloud-ready pathways that integrate Avaya with third-party APIs.
A full-featured unified comms platform managed on-premises.
Rely on our team of experts to help you get the most from your investment.
Consult with the experts to create your best customer journey.
Explore our complete portfolio of devices for individuals and conference rooms.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
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Build new, innovative communications solutions via Avaya’s open solution platforms.
See our partnerships with leading technology companies for unique and value-adding solutions.
Explore all of the partner types and programs available at Avaya
Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources.
Transition customers to the cloud fast and on budget, supported by Avaya services and features.
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Avaya Trust Center
Explore data processing addendum
What is Covered under the Avaya DPA
How to Execute the Avaya DPA
The enactment of privacy laws all around the globe mandates companies’ obligations in handling and protecting personal data. Through its leading-edge privacy enhancing technology solutions and its security/privacy focused features, Avaya is strongly committed to support your business in complying with privacy laws.
As per requirements of multiple privacy laws all around the world, the processing activities conducted by a data processor shall be governed by a written contract between such data processor and the data controller. Many of the services Avaya offers to its customers will include certain "processing on behalf." To facilitate privacy compliance for its customers, Avaya has prepared a global Data Processing Addendum (DPA), which has been benchmarked against numerous compliance obligations mandated by privacy laws around the world. It not only fulfils the major legal requirements under respective privacy regulations, but also has been drafted for the benefit of Avaya customers. Avaya offers the global DPA to all customers.
The DPA assures that, regarding the personal data Avaya processes on behalf of its customers, Avaya shall:
The Avaya DPA is embedded in all Avaya agreements, where appropriate. Please reach out to your Avaya Sales Representative if you have any questions.