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Case Study

Nicolaus Tour Srl

Massima efficienza della gestione della risposta ed integrazione CTI

Da oltre dieci anni, Nicolaus Tour è attiva nell’erogazione di servizi turistici e nella programmazione e progettazione di pacchetti turistici tematici legati al territorio pugliese l'operatore di riferimento della maggior parte delle Agenzie di viaggio italiane (circa 4.000), dei Tour Operator internazionali (circa 1.000) e delle Incentive House nazionali ed estere.

Opportunità

Servizio di booking su 100 postazioni
Massima efficienza della gestione della risposta ed integrazione CTI

Soluzione

Avaya IP Office 500 v2
Postazioni client full IP Avaya
Integrazione CTI con soluzioni software cliente

Risultati

Riduzione costi grazie all’efficienza implementata per l’ottimizzazione dei processi aziendali in funzione dell’utilizzo intelligente delle risorse.
Business continuity/disaster recovery con ridondanza attiva attraverso la SCN di fallback tra centrale primaria e quella secondaria, gestione del fail-over sui flussi primari
Miglioramento del servizio cliente con ottimizzazione dei tempi di attesa e code sui gruppi di risposta grazie alla gestione intelligente di Voice Mail Pro

A proposito di Nicolaus Tour SRL

La Maiora s.r.l. unisce, sotto le quattro insegne, Despar, Eurospar, Interspar e Iperspar, 386 punti vendita tra supermercati di proprietà e franchising, situati in Puglia, Basilicata, Campania e Calabria per una superficie di vendita complessiva di circa 200.000 mq.

Sede di Milano

Viale Thomas Alva Edison 110/b

20099, Sesto San Giovanni (Mi)

02-262931

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Avaya riconosciuta Leader nell’ Aragon Research Globe™ per le Comunicazioni e Collaborazioni Unificate, 2019

Avaya riconosciuta Leader in ambito Intelligent Contact Center 2019 dall’ Aragon Research Globe™

Avaya riconosciuta Leader nell’ Aragon Research Globe™ per le Comunicazioni e Collaborazioni Unificate, 2019

Avaya riconosciuta Leader nell’ Aragon Research Globe™ per le Comunicazioni e Collaborazioni Unificate, 2019

Avaya riconosciuta Leader nell’ Aragon Research Globe™ per le Comunicazioni e Collaborazioni Unificate, 2019

Avaya riconosciuta Leader in ambito Intelligent Contact Center 2019 dall’ Aragon Research Globe™

Avaya riconosciuta Leader in ambito Intelligent Contact Center 2019 dall’ Aragon Research Globe™

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Nicolaus Tour Srl

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A proposito di Nicolaus Tour SRL

Sede di Milano

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