The company’s first acquisition, VPNet Technologies, Inc., brought virtual private network enhancements to Avaya’s data networking offers.
Assets from Cyber IQ Systems added security and context-aware switching capabilities to the data networking portfolio.
Quintus strengthened Avaya's presence in the customer relationship management market by enabling a broad, multi-vendor, multi-platform portfolio of software solutions.
Avaya's purchase of a portion of VISTA Information Technologies Inc. enhanced Avaya Global Services' delivery of end-to-end design, implementation and management services for converged, multi-vendor networks and advanced multimedia contact centers.
The addition of RouteScience contributed adaptive networking software, monitored, assessed and automatically adjusted the network environments to optimize data traffic flow and enhance the performance of advanced applications.
With the addition of Tenovis, a major European provider of enterprise communications systems and services in 2004, the company significantly enhanced Avaya's size and scale in Europe.
When Spectel, a leader in audio conferencing solutions, became part of Avaya, its capabilities in conferencing, helped Avaya service the enterprise market with Spectel's on-premise and service provider conferencing solutions.
Avaya acquired Nimcat Networks, a developer of embedded, peer-to-peer IP communications applications software. Nimcat's software was designed to be embedded within enterprise IP phones. Doing so eliminated additional hardware, simplifying installation and lowering start-up costs.
Traverse Networks, a developer of enterprise mobility solutions for unified communications, became part of Avaya in 2006. The company brought server software and a user-friendly mobile handset interface. The combination enabled users to see and hear office voice mail through an email-like inbox on their mobile devices, providing streamlined access to messages and fast ways to respond.
Avaya acquired Ubiquity Software Corporation in 2007. Its core software product was one of the leading software platforms for the development and delivery of SIP end-user applications. Ubiquity developed software for fixed and mobile communications service providers, systems integrators and independent software vendors. The company’s products had been developed to take advantage of the communications industry's migration toward all-IP networks.
The addition of Agile Software NZ Limited supported Avaya’s contact center business.
With the acquisition of Nortel Enterprise Solutions in 2009, Avaya added global scale, resources and expertise. The combined technology portfolios, industry specific expertise, sales channels and customer bases, would help the company’s customers reduce costs, simplify operations and increase their business agility.
As the next step in Avaya's drive to lead in business collaboration, Avaya acquired Konftel, a cutting-edge innovator in audio collaboration technology and one of the industry's leading conference telephony manufacturers, in 2011. With this move, Avaya enriched its desktop to conference room audio collaboration portfolio and gained access to a breadth of leading-edge technologies and capabilities.
Avaya also acquired Sipera in October 2011. With Sipera, Avaya is better able to meet the needs of enterprises moving to UC for comprehensive, Session Border Controller (SBC) capabilities, including advanced SIP session security, VPN-less remote worker services. This will help customers address security concerns related to support for remote and mobile workers and the growing consumerization of IT.