Optimisation du centre de contact

Développez une meilleure expérience client en améliorant les activités du centre de contact


Contact Center Optimization Brochure [PDF]

17 Oct 2012
A central goal of Avaya Contact Center Optimization services is to protect your existing investment in people, processes and technology. Taking an end-to-end look at your operations, we can help you optimize the performance, capabilities and value of your contact center operation.

Livres blancs

Enhancing customer experience: first, do no harm [PDF]

13 Feb 2013
The barriers to a better customer experience are not trivial. However, with the right focus and commitment, achieving improvements may be simpler than you think. This White Paper will take a systematic best practices approach at exploring the steps needed to enhance your customer's experience.


Professional Services - Optimizing Your Contact Center [2:26]

12 Oct 2013
Transform your customer’s experiences and your business by optimizing your contact center.  Avaya Professional Services focus on helping businesses effectively use communications technology and applications to drive productivity and growth while mitigating risk and reducing TCO for communications solutions.

Se connecter avec Avaya