Services gérés de centre de contacts

Opérations de centre de contacts gérés


Avaya Customer Experience Optimization Portfolio [PDF]

15 Oct 2012
Fine-tuning contact center performance for improved customer satisfaction and competitive advantage.

Avaya Managed Services Overview Brochure [PDF]

11 Nov 2011
Customer facing overview brochure for Avaya Managed Services

Impact 360 Workforce Optimization Package from Verint Witness Actionable Solutions Brochure [PDF]

11 May 2008
This brochure describes how to improve profits and agent performance with Impact 360 Workforce Optimization


eBook - Five ways Avaya innovation can change your world [PDF]

17 Aug 2012
From customer service to process automation, Avaya innovations improve the way companies conduct business.  Revolutionize collaboration, harness the social media wave, elevate your customer face time, connect with customers on the run, gain a firmer handle on contact center performance.

Livres blancs

7 Communications trends for 2014 - driving service needs [PDF]

23 Dec 2013
For the fifth year, Avaya polls leading thinkers for observations on the year ahead in information and communications technology. Here are seven trends for 2014 on how IT departments provide services, and how those services are acquired and deployed.

Five Keys to Mastering the Communication Domain [PDF]

16 Aug 2011
This white paper shows the keys to leveraging managed services to protect the communications environment.

Five Traits of a World Class Managed Services Provider [PDF]

29 Mar 2011
As you evaluate managed services for communications, be very specific about what you need and expect from a provider. Here are five traits you should look for when selecting a Managed Services Provider.

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