Avaya Aura® Workforce Optimization

Une analyse plus approfondie et plus efficaces des interactions clients


Avaya Speech Analytics – Insights Gained Lifecycle of a Call Customer Video [3:00]

10 Nov 2013
Avaya Speech Analytics makes it easy to analyze recorded voice conversations with its advanced phonetic speech search technology that identifies key words and phrases in audio recordings.  See and hear the business insights gained through this example of a customer speaking with a contact center agent.

Avaya Aura® Workforce Optimization [6:15]

11 Oct 2013
This demonstration provides a brief overview of the features and values of Avaya Aura Workforce Optimization.

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Analytics in the Contact Center [PDF]

10 Jan 2012
This document outlines Avaya's solutions that offer analytics capabilities and how a business can gain real benefits.

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