90%

Avaya powers 90% of the Fortune 100

17X

Named a Leader in the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide 17 times

#1

#1 in Contact Center/ACD globally

Key Benefits

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Help Agents Deliver Superior Service

Bring agents consolidated customer information in an easy-to-use desktop interface.  You’ll get more intelligent interactions that generate sales, increase customer satisfaction, and build brand loyalty.

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Personalize Every Customer Experience

Your agents can personalize every interaction they have with customers, and make better decisions when they know where and how customers want to connect.

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Improve Responsiveness and Productivity

Fast access to information and tools eliminates time-consuming look-ups and manual processes so that you can get customers to their desired outcomes faster.

Product Information

Workspaces

  • View interaction data from multiple sources
  • Present agents with relevant information and tools
  • Drive better and faster decisions
  • Improve customer responsiveness
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Resources

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Avaya Oceana Solution for Agents and Supervisors

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Are You Enabling Extraordinary Customer Journeys?

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Rapport d'analyste

Optimizing the Agent Journey to Perfect the Customer Journey

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