Michael Runda

Michael Runda

Michael Runda

Senior Vice President and President, Avaya Client Services

Michael Runda is Senior Vice President and President, Avaya Client Services. Avaya is a global provider of business collaboration and communications solutions. He currently runs the Avaya Services group, responsible for the delivery of services that make approximately 50% of Avaya's annual recurring revenue; derived from his managed services/cloud delivery groups, his professional services delivery group, as well as his global customer service HW/SW support teams.

Mike has an accomplished career in the technology industry that has spanned over thirty years with numerous Fortune 100 companies. In his current role, Mike leads Avaya Client Services, which includes oversight of revenue, regional execution and global offers for Avaya's holistic suite of support and managed services. Prior to this assignment, Mike was vice president of Avaya Global Support Services where he led the delivery team for maintenance services.

Before joining Avaya, Mike served as CEO of the KCS Academy, where he focused on bringing innovation around knowledge capture and effective re-use across support and services in a variety of industries. Previously, Michael led support for a variety of high tech firms as the VP of Global Support at Intuit, Symantec and Oracle. He drove innovations in processes and technology that transformed these support organizations into highly engaged employee teams that significantly improved the customer experience while dramatically increasing operational efficiency. Mike started his career in sales at IBM, and has held additional management positions in development, field support and IT in Sperry-Univac, Harris, and McKesson corporations.


He enjoys teaching and coaching, having taken a year off to teach AP computer science at a private high school in Florida, while also teaching MIS courses at night at the University of Central Florida and coaching varsity tennis and track teams at local high schools.

Mike enjoys competitive athletics, and still competes in track meets and 5K races, bicycling road races and national tennis tournaments. He is actively involved in community service, having helped build numerous homes for Habitat for Humanity, and frequently assists in trail building and other environmental volunteer activities.