Avaya Cloud Unified Communications Pricing

Mix and match to customize the solution that is perfect for your business.

Essential

Starting From

$19.95

Per User/Per Month

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Perfect for a basic user, lobby, or breakroom.

Power

Starting From

$34.95

Per User/Per Month

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For employees who need enhanced application integration.

All plans include a free Avaya Spaces User Account.

Avaya Spaces is a cloud-based team collaboration and meeting application that seamlessly integrates voice, video, tasks, sharing, and more into one application that you can access anywhere—laptops at work, your tablet at home, or your mobile phone on the go. Speak with your sales rep for more details.

Compare Plans

Essential

Business

Power

Product Features

Standard Telephony Features

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Includes the standard Basic Telephony Feature set: Call Hold, Call Transfer, Call Forward, Pickup, Park, Personal Park, Caller ID, Extension Dialing, Do Not Disturb

Unlimited, Nationwide Calling

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Enables unlimited domestic direct-dialed, long distance calling. Reasonable use clauses apply. For more information please see the Avaya Cloud terms of service

Virtual Receptionist

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Answer calls automatically with customized greetings and automatically direct callers to various extensions or departments through a customized multi-level virtual operator / auto-attendant

Ring and Hunt Groups

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Ring a series of associated numbers until someone answers or the call is sent to voicemail

After-Hours Service

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Set a time profile which defines the hours of operation to allow special call handling outside of regular business hours

High-Definition Voice

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Rich high fidelity audio for crystal clear conversations

Meetings and Collaboration Space

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Persistent meeting space where people can meet in both realtime and non-realtime to collaborate via voice, chat or video

Instant Messaging

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Instant message or chat with any team member or guest

Simultaneous Ringing

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Receive your phone calls on any device you choose, wherever you happen to be

Mobile Client

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Get immediate access to your Avaya Cloud system/profile/extension from your iOS and Android devices

Soft Desktop Client

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Make, transfer, and receive phone calls from your laptop or desktop computer

Call Recording

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Record your calls for later review

Receptionist Console

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Provides receptionists with information and actions to simplify incoming call handling. Enabled for Standard and Power users with a maximum of 10 users per system

Direct Video Calling

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Add Video to your point to point phone calls

Integrations

Salesforce© Integration

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Complete, rich communications for end users directly from inside Salesforce

Google© Integration

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Browser based real-time communications directly from Google Chrome and in all your Google Apps

Skype for Business© Integration

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Modern, streamlined, and easy to use collaboration experience with Skype for Business

Add-Ons

Toll Free Service with 1000 Minutes

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Make it more affordable for customers to contact you without incurring any toll charges. This add-on includes 1000 minutes.

$10.00/ Month
$10.00/ Month
$10.00/ Month
Extra Toll Free Minutes

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This add-on enables additional minutes for heavy users when 1000 minutes isn't enough

$0.04/ Minute
$0.04/ Minute
$0.04/ Minute

Add-ons are purchased through the Avaya Cloud admin portal once your subscription has been created.

Avaya Cloud Unified Communications

Avaya Cloud Unified Communications includes telephony, conferencing, and collaboration features based on our award-winning Avaya IP Office™ platform. The service includes local and long-distance minutes, plus each user subscription includes Avaya remote technical support and software updates and upgrades.

Avaya Cloud Unified Communications has everything you need—devices, apps, messaging, conferencing, video, and your own team meeting space—all in a single, flexible platform.

There are 3 user types to select in the Avaya Cloud Unified Communications offer:

  • Essential User: Optimized for a Lobby, Breakroom or Basic Telephony user.
  • Business User: Optimized for a Unified Communication worker. Includes a free Avaya Spaces Standard User.
  • Power User: Designed for a Power Unified Communication User or Road Warrior. Includes a free Avaya Spaces Power User.

Pick the right subscription for each of your users to customize the Avaya Cloud solution for your business, with variable pricing based on your needs. The more users you have, the lower the price per seat on your monthly bill. Customers can select a month-to-month option, or commit to 1, 3 or 5-year plans. As a limited time, promotional offer, the 1, 3, or 5-year plan will come with Avaya phone credits that can be used towards the purchase of phones when placing your initial order for the Avaya Cloud service.

  • 1-year plan, device credit per user equivalent to a J129 phone
  • 3-year plan, device credit per user equivalent to a J169 phone
  • 5-year plan, device credit per user, equivalent to a J179 phone

Service is supported directly by Avaya and sold through its wholly owned subsidiary Avaya Cloud Inc. ("Avaya Cloud"). The delivery, pricing, billing, support and contracting with the Customer will come from Avaya Cloud.

These Avaya Cloud Unified Communications plans are only available for users in the United States.

Frequently Asked Questions

What is Avaya Cloud Unified Communications? icon-dropdown-arrow

Avaya Cloud Unified Communications is a service allowing you to get all the robust features of an Avaya telephony solution delivered in a cloud environment. Avaya Cloud UC is the right choice for businesses looking to reduce the total cost of ownership for their voice needs.

What does the support and installation look like for Avaya Cloud UC? icon-dropdown-arrow

The Avaya Cloud UC offering is designed to be an Avaya delivered self-service model.  Avaya will provide the ordering platform, handle the provisioning and the customer support.  Any phones that are associated with the initial order will be configured by Avaya and sent to the customer for plug-and-play implementation.

Does the Avaya Cloud Unified Communications carry the features and technology to compete with other industry cloud solutions? icon-dropdown-arrow

Yes, you can compete today on equal footing with more strengths and benefits being added on a regular release schedule. In fact, for current Avaya customers, our cloud solutions make the most procedural and monetary sense out of all industry options.  More information on our features can be found on Avaya.com or reach out to your Avaya sales representative.

Does Avaya offer support to ensure this is all supported with my current network? icon-dropdown-arrow

Yes, Avaya offers network assessment support.  Information can be found at: https://nat.avayamarket.com/myspeed/voiptest

What are the key components of the Avaya Cloud Unified Communications offer? icon-dropdown-arrow

Avaya Cloud Unified Communications includes telephony, conferencing, and collaboration features.  The service includes local and long-distance minutes and each user subscriber. Avaya world class remote technical support and software updates/upgrades are also included.

What is the technology that supports Avaya Cloud Unified Communications? icon-dropdown-arrow

This Avaya Cloud Unified Communications solution is based on our award-winning IP Office platform.

Are Avaya Cloud solutions available using Avaya Aura as the platform? icon-dropdown-arrow

Yes, Avaya has many solutions including Public, Private and Hybrid solutions as well as additional platforms.  If you have questions reach out to your Avaya representative.

Which devices are available with the Avaya Cloud Unified Communications solution? icon-dropdown-arrow

We offer the J series: 129, 169 and 179 as well as the Vantage K 175 and B179 SIP Conference Phone, giving many options based on the customers’ needs. 

Does Avaya Cloud Unified Communications provide any other device support? icon-dropdown-arrow

Yes, the Avaya Cloud UC offer supports Avaya Equinox client across Windows, Mac, Android and iOS. 

What are the different user levels available for Avaya Cloud Unified Communications? icon-dropdown-arrow

The Avaya Cloud UC offer has 3 types of users based on the Client’s needs.

  • Essential – Optimized for a basic telephony user like a lobby or break room
  • Business- Optimized for a Unified Communications employee
  • Power-  Designed for a Power Unified Communications employee or Road warrior
Does Avaya Cloud Unified Communications allow for inter-employee communications? icon-dropdown-arrow

Documents, voice, video conferencing and chat are all integrated in your UC solution.

Are local and long-distance call minutes supported by Avaya Cloud Unified Communications? icon-dropdown-arrow

The Avaya Cloud UC service includes local and long-distance minutes with each user subscription. Currently available in North America.

Where do I go if I need support for Avaya Cloud Unified Communications or Avaya Cloud? icon-dropdown-arrow

Technical support and software updates are included as part of your license agreement.

Are Contact Center capabilities available? icon-dropdown-arrow

Yes, a customer will simply have to add the additional contact center software and agent seats licenses as needed. More information is available on our website.

How is the Avaya Cloud Unified Communications solution priced? icon-dropdown-arrow

Seat license pricing varies based on the number of users and offers volume discounts starting at 100 users.  The more users you have, the lower the price per seat on your monthly bill. Customers can select a month-to-month option or commit to 1, 3, or 5-year plans.  As a limited time, promotional offer, if a Customer selects the 1, 3, or 5-year plan, they will receive Avaya Cloud UC phone credits that can be used toward the purchase cost of phones when placing their initial order for the Avaya Cloud UC service.

  • 1 year plan, device credit per user equivalent to a J129 phone
  • 3 year plan, device credit per user equivalent to a J169 phone
  • 5 year plan, device credit per user equivalent to a J179 phone 
Are there 3rd party integrations available for the Avaya Cloud UC offer? icon-dropdown-arrow

Yes, we leverage Communicator for Web call control for integrations with Google, Salesforce and Skype for Business.

Does the Avaya Cloud Unified Communications support SIP trunking? icon-dropdown-arrow

Yes, SIP trunking is supported through our Avaya Cloud infrastructure

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