Avaya TV

Youbiquity Finance 2016-Retail Banking Research Highlights

Ian Carter, Head of Marketing, Global Banking and Financial Markets at BT and Marcus Hickman, Director at Davies Hickman Ltd review the key findings of Youbiquity Finance.  The latest instalment of the consumer market research commissioned by Avaya and BT, reveals how the retail banking customers’ expectations are changing; from phone, email, internet self-service, apps and web-chat, to social media or video conferencing.

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