Work Assignment Snap-in Overview
Learn how Avaya Work Assignment real-time resource matching can help you better leverage real-time data to improve business outcomes and optimize the customer experience. One example is how Avaya Work Assignment lets you manage your people as a single resource pool using real time data about your business goals, staff expertise, and situation, and then designs work to optimize business outcomes and drive better results.
In today's highly connected mobile-first world, it's increasingly important for organizations to be able to use their most valuable resources. Their people, to improve omnichannel customer engagement, using up to the minute knowledge of their customers and their business. Many companies today already have the business and customer data they need to fine tune customer engagements and streamline business processes.
What they lack is a way to access these data to deliver more individualized customer experiences and better manage their people and teams. Now there's a way. The Avaya Work Assignment snap in with Avaya Beeze. Work Assignment is a data driven matching engine. It uses real time information to assemble resources and processes, and build better enterprise engagement strategies.
Making it easy to match people with tasks, assigning the right people to the right tasks at the right time. Dynamically pulled together people from around the world. Tap the knowledge of top experts. Create more effective business processes. Get the right resources engaged at the right moment to drive business performance in your contact center, back office and across individual business units, supporting each step in the customer journey.
Avaya Work Assignment takes personalized matching to a new level. It lets you manage your people as a single recourse pool using real time data about your business goals, staff expertise, and situation. And assigns work to optimize business outcomes and drive better results. Individual omnichannel engagement based on your customers preferences and your desired business outcome.
Improve first contact resolution by engaging people with the specific expertise needed to solve a specific problem. Accelerate team responsiveness and assignment of specialists to better address emergency situations. Think differently about how you can use your data in real time to drive better business results, connect your people, and your customers.
Get the flexibility you need in the new world of real time, enterprise engagement. Make the most of your most valuable resources, anywhere they may be in your business. Make it happen today with Avaya Work Assignment and Avaya Breeze.