Avaya TV

Speech Analytics Demo Video

Customer conversations reveal their needs, opinions of your company and your competitors. Avaya Speech Analytics lets you extract business intelligence from voice interactions in the contact center and throughout your business. Now you can smooth out business processes, reduce repeat calls, and innovate products and services. Avaya Speech analytics can analyze any type of voice from live calls, to conference calls, to webinars.


[00:00:00]
>> [SOUND] Some business objectives are a real uphill battle, like trying to keep customers when you don't know what's driving them away. Or hitting sales targets when the worst deal killers remain a mystery. How about reducing regulatory risk, when you can't possibly monitor each and every call for compliance.

[00:00:25]
Customer conversations reveal so much about their needs, their opinions about your company, and your competitors. But more than two thirds of all contact center interactions are still voice calls. And voice calls have defied the in-depth analysis you need to create more positive customer experiences and reduce costs, until now.

[00:00:47]
Avaya Speech Analytics lets you extract business intelligence from voice interactions in the contact center and throughout your business. Now you can unlock the information they hold. With those insights, you can smooth out business processes, call handling and the customer experience. Reduce repeat call rates and customer frustration, improve compliance.

[00:01:10]
Even innovate new products and services by capturing ideas from your customers. All you need is a fast and flexible way analyze voice interactions. That makes it sound simple, but it's not. For one thing, all speech technologies are not created equal. The phonetic search technology in Avaya Speech Analytics is the product of years of research and experience.

[00:01:34]
It can analyze any type of voice, from live agent calls to conference calls, voicemails to webinars. Avaya Speech Analytics makes it easy by guiding you through searching, tagging, analyzing, identifying trends, and taking action. Its open architecture means you're not locked into any one call recording application. And it's scalable to meet your needs as you find more ways to use it in the contact center and beyond.

[00:02:03]
Avaya Speech Analytics is a powerful solution for finding which practices enhance customer satisfaction. And where to focus on solving the most costly problems. Get started boosting retention and revenue with greater business efficiencies and less risk, with Speech Analytics from Avaya. [SOUND]
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