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Deliver the best customer experience every time, across all channels.
Experience simple, contextual, user-defined communications with Avaya Equinox™.
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Transforming the enterprise starts with transforming business communications.
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Here are 5 key ways you can leverage communications for a successful DX journey.Read now ›Case Studies
Case Study: Norwegian Cruise Line
A redundant, resilient contact center routes calls across locations and agents, keeping essential customer service always open.Get the story ›Industry
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NENA 2018 Smart City, IoT and Emergency Services
This video with Mark Fletcher, ENP, Markus Bornheim, and Vraj Patel, demonstrates Lego Smart City. There are 2 use cases. First, when a power outage occurs, Avaya brings together two disparate communications such as telephony and radio in a UC platform. Second, there is a sensor in the train and when the train derails, the sensor sends data to the cloud and Breeze starts a workflow.