src="https://cdn.cookielaw.org/consent/2866495f-3675-4773-8d16-891694bf4c2b.js" integrity="sha384-2t/t1c09RW9mc610ML5bA5JapmJKFogKytayzlqrzrp3ks0qqR4LleX1T9Nl05V+" crossorigin="anonymous"

Avaya TV

Managing the Customer Journey

To know where a customer wants to go, you need to know where they''ve been. That's why Avaya Oceana gives your agents a complete picture of each customer''s journey. This 45 second video provides a quick overview of managing the customer journey with Avaya Oceana.


[00:00:00]
>> [MUSIC]

[00:00:06]
To know where a customer wants to go, you need to know where they've been. That's why Avaya Oceana gives your agents a complete picture of each customer's journey. Your agents instantly get the context they need to be smart and proactive. A journey can take place over hours, days, weeks, or more.

[00:00:26]
With Avaya Oceania, the conversation continues like it never stopped. Avaya Oceania, an entirely new way to design, deliver, and manage your customer engagements. Experience is everything.
Error: There was a problem processing your request.