Improved Customer Experience Video
Avaya Customer Engagement Solutions help companies deliver superior omnichannel Customer Experience by enabling them to drive retention and loyalty across every touchpoint, anytime anywhere. Avaya is the partner that helps meet the needs of the present and of the future. See how Landmark Bank is doing it.
It starts with a single interaction and turns into an on-going engagement, one you can support anytime, seamlessly, across all touch-points. Delivering the experience at each one that's smart, personal, and in the moment. Let Avaya show you the way, with its portfolio of customer engagement solutions designed to drive retention and loyalty in each and every interaction.
That's what Landmark Bank is doing, it's a leading regional bank that takes how it engages with customers very seriously. Landmark views Avaya as specialists in engagement technology. It might be a phone call, it might be an email, it might be a webchat.
>> Using Avaya technology to allow a customer to designate a banker that when they call in the next time using caller ID recognition, to go to the banker as quickly as they can.
>> We're using Avaya video technology, I've had somebody say to me it feels like we're in person, it's that good.
>> Delivering the experiences that drive retention and loyalty mean enabling today's mobile consumer to engage on the go on their preferred channels. Consolidating information at every touch point, information that's relevant, personalized, and really matters to your customer.
And behind the scenes, delivering the technology, whether on premise, hosted, or in the cloud, and the services to make all of this happen reliably and seamlessly. Being able to do that for enterprises large and small is what truly differentiates an Avaya customer engagement solution, and it's what makes companies like Landmark Bank trust Avaya to get customer engagement right.
>> The business benefit for Landmark for high engagement is customer satisfaction. When I imagine the future at Landmark Bank, it's very much technology centric. Avaya is our partner, they're helping us meet today's needs, but also future needs, and that's very exciting for Landmark.
>> Discover what Landmark and so many other companies have discovered, when it comes to customer experience, bank on Avaya.
To see how customer engagement solutions from Avaya can help you take the customer experience you deliver To a new level, go to avaya.com.