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IAUG Avaya Engage 2016 Keynote-Moving at Customer Speed

Watch Gary Barnett's keynote from IAUG Avaya Engage 2016. Gary E. Barnett, senior vice president & general manager, Avaya Engagement Solutions, talks about how Avaya is leading user defined experiences in the digital world: a vision of a smart, digital world where engagement across devices and software is always secure, always in context, always user defined.


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>> Please welcome to the stage Gary E Barnett, Senior Vice President and General Manager Engagement Solutions AVAYA.

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[MUSIC]

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>> Good morning everyone. I think at least for the next 50 minutes I have the best job out of AVAYA. And that's because this morning I get to announce more new products and solutions from AVAYA than in the history of IAUG. So, I hope I can get you as excited as we are over these next 50 minutes.

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Before I get started though I have to say I think Frank will be wearing shorts on Wednesday, okay.
>> [LAUGH]
>> I do have to tell you a story on the wardrobe. This morning before I came down I'm on Scopia Video with my wife. And I'm just about ready to come down, and she's in the middle of giving me her analysis of the Warriors-Cavs game last night.

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She's in the middle of talking about the relentless zone defense of the Warriors. She stops abruptly, and she says, wait a minute. Isn't that the same jacket and shirt that you wore at Enterprise Connect when you spoke there? Is that all they let you wear?
>> [LAUGH]
>> And so I took the easy way out, and I said, yes, that is all they will let me wear.

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So if you recognize the jacket and shirt, it's from Enterprise Connect. We had a good Enterprise Connect, so I figure good luck, we'll bring that forward to you today. But it is a very exciting time, I really want to set things up for what you're gonna see over the next couple of days.

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Particularly in the booths where you'll get a chance to get some real hands on experience, and see all the great things that I want to talk about and announce this morning. Now to dovetail with a couple of things that Kevin said, the industry really is changing. And I'm gonna show you a lot of change over the next 50 minutes or so in our approach to things, all the way from the way we name things, to the technology that we have, and the journey you're going through.

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Not just the journey that your customers are going through, we talk a lot about customer journey. But I want to talk a lot about the journey that you're going through, and how what I'm gonna announce today is really gonna help with that and augment your business. Now, as Kevin mentioned, the industry, absolutely changing.

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It's gone to pretty much an all-software solution, standard off-the-shelf hardware. It is moving to cloud, new deployments, whatever way you choose hybrid cloud, private cloud, public cloud. It's moving from this legacy complexity to a much simpler way of doing business, and that's one of the things that software and the deployment flexibility really gives you.

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And so I'm gonna use today to talk a lot about the changes that we've made that's gonna help you on that particular journey. Let me spend just a couple of minutes talking about kind of the business side of Avaya, and Kevin mentioned a couple of these, but I thought it would be worth going through just some of the changes that we've made.

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Kevin mentioned that now, in the United States, we are greater than 50, 84% of our revenue comes from software and services. Worldwide we are now over 76%. Now, if you think about the days of proprietary hardware, kinda the refrigerator days That is a huge change with Avaya and our industry in general.

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There's also this trend of CAPEX to OPEX, in fact you're gonna hear a lot over the next couple of days about some of the new subscription services that we're releasing. Particularly with the products that I'm gonna talk about today. Just in our Avaya private cloud services, we have increased 16% year over year of the total contract value of APCS.

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Now, in an industry that's growing much smaller, 16% year over year is huge growth. And also, that's a big trans change from the traditional CAPEX investment to that OPEX investment. In general, recurring revenues, we are now up to greater than 50% of all of our revenue in Avaya is recurring revenue.

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Whether that be private cloud services, subscriptions, maintenance. But that 53% visibility that we have quarter, after quarter, after quarter is very important. EBITDA, how are we doing as the health of the company? We are now up to this last quarter, 22.7% of total revenue now goes to the bottom line as our EBITDA.

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And one that I'm very proud of is the fact that of all the product revenue that we generate, we pour greater that 16% back into our R&D organization. Now compare that to others in our space where they're somewhere in that 10 to 12%. So a very healthy amount of our revenue goes back into the research and development.

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Speaking of research and development, just in the first two months of this fiscal year, we have already released out of our business unit, 51 new product releases. So, we are very healthy in our ability to innovate and our ability to release product. By the way, that does not even include all the really cool things that I'm gonna talk about and announce this morning.

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Another significant number that we're very proud of, and this is the feedback that you've given us, is that just in the last quarter, our Q2, our net promoter score was 60. Our goal for all of fiscal year 16 is 62, and we were at a net promoter score last year, which was a great improvement, particularly if you were to go back five or six years for Avaya.

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Last year we were at 56. So we really appreciate the feedback that you're giving us on the job that we're doing. And of course many of you measure your businesses with net-per-motor score, and I think our own use of our own technology and solutions. Particularly in how we serve you has really helped with that net promoter score.

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So we're very happy with how those things are going. Now I mentioned earlier that it's not just your customers' journey but it's also your journey. Where are you in this cycle? And Kevin talked a lot about just these tremendous changes that are happening. In the things that I'm gonna talk about, think about where those fit into your journey.

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So if we kind of go way, way back in those days of the refrigerator. It was really about the client-server era. And those days have just gone. It's not longer about large, heavy, proprietary hardware. Many of you still have that kind of client server technology. Sweating those assets and how do you get to that next step.

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The next thing that we saw, and I think a lot of you are kind of in this next stage, which is all about mobility. It's all about multi touch. Omnichannel. Your customers are saying, look I don't wanna touch base with you just through voice. Your employees are saying, I don't wanna just communicate with each other just through traditional telephony.

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And then of course mobility is very important. Victor mentioned that earlier just the fact that the bring your own device is now just an accepted way of doing business. And it's not only accepted it really is now the requirement. And then kind of that next step on the journey is how you start to get into things like hybrid cloud.

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Being more cost-effective, things flexing up and flexing down, so rather than having to buy the largest possible solution that you need, how can you be much more flexible? How do you decide what information stays on your premise and what information moves up to the cloud? So a very exciting time from that point of view.

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We think that most will never go to a pure cloud solution. There's gonna be things that you're gonna wanna do, private cloud, public cloud, and virtually every combination of that hybrid. So what we're building every single day has to be very flexible to be able to go into any of those types of deployments.

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And then kind of another step is what we call and Kevin mentioned this over the top, and it could be over the top cloud premise or over the top cloud solutions, and this is more of kind of what we call the cap and grow. So I can stay where I am today but I'm gonna cap that I'm not gonna forklift.

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I'm not gonna do massive changes, but what I'm gonna do is start putting new solutions in on top of that. So as you're gonna see, some of the new things today is helping with that cap and grow strategy. Making sure that all the cool new things that we talk about continue to work with, and on top of all of the more traditional solutions, because we know that a forklift is just not reasonable.

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And then finally there's this idea and most of us are not here yet, but what's gonna happen is the underlying communications infrastructures are just going to become commoditized, and this is the step that we took, for example, in starting Zang that we announced at Enterprise Connect. I'll talk a lot more about that later.

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But this idea that you can just move the telephony infrastructure, the video infrastructure, the SMS infrastructure, you can move all of that to a very commoditized cloud play and then build your applications on top of that. In fact, I'll announce one of the applications that we have built right on top of our own Zang platform that really demonstrates exactly what I'm talking about.

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Now, this is not a perfect journey, but I think somewhere on this journey you'll say, okay for this group here's where we are. Maybe for this division or this location here we are. But just recognize that we're thinking about this entire journey all the time, and we know that we have to satisfy you no matter where you are on this journey, and help you to get to that next stage, and do that as seamlessly as possible and as simple as possible.

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So think about that over these couple of days, of where you are in that cycle, what you think would help get you to your next set of requirements, and I think you're gonna find some of the things we're gonna talk about today will be very interesting in that next step of the journey.

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Now, Vic mentioned Avaya Beeze. We're very proud of Breeze. We announce Breeze at Enterprise Connect. It seems like a long time ago, but that was just 90 days ago. Our big announcements then were the launch of Aura Seven and Elite Seven. We also launched our third generation of the Engagement Development Platform, which is Breeze, and then we also launched the new company, Zang.

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So a lot of what you're gonna hear for the next 40 minutes or so, is going to be around Breeze. And you're gonna hear that that is a big theme in what it is that we're doing from a technology point of view. Now just to remind you, Breeze is a 100% software platform.

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It works in conjunction with virtually everything that we have today in the enterprise space. And in the near future, we'll even be making some additional announcements about how Breeze will be working in the mid market space, IP office, and how Breeze will be working in Zang as well.

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Today our focus is with Breeze and the enterprise. Breeze is kinda of that workflow automation it's that middleware, it's a very open platform, it's very easy for you to take your ideas your use cases, and be able to put those into play. Because as you move along that line of the journey, you're gonna have to be thinking about how you're going to be unique.

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What are the specific use cases for your employees, for your customers, that you need to implement? And you need a very simple, very flexible platform to be able to do that. The days of hardcoded applications, where we and others in our industry go here's the next release, please adopt this release by changing the way you do business, this is just the way it is.

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It's not like that any more. It is what are your use cases and how can we or our partners help you implement your specific use cases, and Breeze is the secret sauce to being able to do that. You'll see a lot of that over these couple of days, and I wanted to talk about it first, because you're gonna see that it is the foundation of virtually everything that I'm gonna be talking about in the next few minutes.

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I think this is my fifth or sixth IUG, and I have to say that over this last year, we've probably done a lot more listening than certainly in the five or six that I've been to. Where are you on that journey? What is your journey? What would you like to see from us next?

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What are your internal customers asking for? What are your external customers asking for? How would you like for us to change and what would you like for us to build for you? One of the interesting things, and we started with this in Breeze, at Enterprise Connect, is one of the first things you said was, please, no more OLAA.

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Okay, now, I'm sure that we have an entire room of people who are scratching their head, going what in the world is OLAA? Okay, I'm very happy to announce no more OLAA, which is Look Another Acronym.
>> [LAUGH]
>> Okay, I dare you to try to make Breeze into an acronym.

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Okay, we now had it out for 90 days and I am very proud to say that no one has managed to come up with an acronym for Breeze, which I am tickled to death over.
>> [APPLAUSE]
>> Okay, so the good news is, all the cool things that I'm gonna talk about from here on out, you will not be able to turn into an acronym.

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Okay, more importantly, the Avaya employees will not be able to turn into an acronym. Okay, so we have been listening, we've been listening very intently. And not only are we building cool things but I think we are naming them in cool names, Breeze was a great example of that.

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Okay, now this is kind of my favorite slide, at least over the past six months or so, as we get to this idea of simplification. And what's interesting is in this one slide, I can talk to you about everything that we do at Avaya, and that's why I like to call it the big picture.

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So, if we start in the top left-hand corner, it's all about customer engagement applications. Every application is a solution that we have that is customer-facing. Now, your definition of customer can change, right? Your definition of customer could be your external customer. Your definition of customer could be, for example, the way your HR department handles your internal employees.

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They could think of them, the employees, as their customers. So you have to decide what the definition of customer but that top left hand corner is everything that we do. To help with you with your solution for customer facing applications. If you take a look at the top right hand corner, it's all about employee facing solutions.

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How do you and I communicate as employees? Okay, so that's everything that would be employee facing. If you take a look at the bottom left hand corner it's analytics. And this is probably where we've gotten the most feedback particularly over the last couple of years. Gary, why is it that you bury reporting into every product at Avaya?

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And why is it that those reporting infrastructures don't talk to each other? So, I have to get reports off of one system and then try to correlate those with reports with another. And by the way, I don't just want reporting, I want analytics. So we have spent a lot of time in taking analytics, from being buried or embedded within products, and moving those into its own space.

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And that's why analytics gets its own place now in the big picture. Stay tuned lot more to talk about there in the next few minutes. And finally bottom right hand side are the communications platforms. Aura great example, IP office great example, the Zang Communications Platform as a service, great example.

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So we'll continue to put a lot investment in the communications platform. But, they have to be very open. They have to be very extensible. They have to be something that are very flexible to implement your use cases and the way you talk with those platforms, is just no longer CTI.

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Those days are long gone. It's all about breeze and the openness that it gives you to be able to communicate with those platforms, regardless of what type of media that happens to be. The other thing is all this has to be deployed in a lot of different ways.

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I wanna put it on Premise, I wanna put it in the cloud. I wanna put it on a private cloud. I wanna put it in a public cloud. I wanna have every combination of that. So that's kind of the cloud picture behind the four quadrants that says you need to be able to deploy this in any way you choose.

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And then finally on the left hand side is our secure fabric networking. I'll talk a little bit more about our PodFx coming up shortly, but just know, a great networking infrastructure underneath of all this so that we have the complete stack, bottom to top. And then none of this would be possible without the right services.

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Whether those services are in the form of one time services or maintenance, whether those services come directly from us, whether those services come from our partners or how do we even help you service yourselves? Okay, so that's what I like to call the big picture. And the reason I wanted to spend a couple of minutes on this is the cool announcements that I'm gonna make all fit into that big picture.

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Okay, so let's kick it off. Remember I said that the top left-hand corner, Customer Engagement Applications, is all about customer facing solutions. And everything that we have done now for probably at least the last year, maybe a little bit longer, all of those cool new application that we've been working on are all based on Breeze.

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And what that means is, not only do we make that platform available to you, but we use that platform internally. We want to develop the most flexible, most powerful applications. We want to be faster in the way that we can develop those We want those to be more flexible.

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So it makes a lot of sense that we would build our own applications that we would make available to you on top of Breeze. And that's exactly what we've done. And that's what allowed us over this last year to be so productive because we can do things faster, we can do things more scalable.

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It's just a more open platform. Now as you take these new applications and you start implementing those, it will most likely be transparent to you that they're built on Breeze. Meaning you don't need to know that it's get Breeze first and install Breeze and then put applications on top of that.

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No different than when you buy an application and it happens to have, for example, a third party database underneath of it. You don't need to necessarily know or care. You just want it to be easy to install and easy to administer. So this is more of letting you know the approach that we've taken.

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It is gonna be relatively transparent to you that Breeze is that really cool fast, scalable development platform that we have used. Okay I'm very happy to announce today that the first application that I'll be talking about impossible to make into an acronym is Oceana. And Oceana is our next generation multi-touch, Omni-Channel solution from the ground up.

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Now let me talk a little bit about the features and functions of Oceana. And probably more important of how to get you from where you are today, into this world of Oceana. As I said the first thing is, it's all based on Breeze. So that means that it automatically talks to the analytics system more about that later.

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It automatically knows about workflow automation, it automatically about context, it automatically knows about attribute based routing. So it just has all those features built right in because it’s based on Breeze. So what does Oceania do? What does it know? Well it knows about voice. It knows about video.

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It knows about SMS. It knows about email. Not only that, but it can know about anything else that you would want to plug into it because Breeze is available to you. And if you wanna plug in some new media, or you'd like to plug in some new workflow or you'd like to plug in some cool new use case that's unique to you?

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Very, very straightforward, very easy to do. It's a completely 100% open platform. Now, I'm sure many of you are going, well, wait a minute. How do I get from where I am today, to where I need to be with Oceana? And actually it's pretty straightforward. So let's take the most simple case, which is, you say, I am an Elite Call Center user today.

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Perfect. Oceana sits right next to Elite. Oceana takes care of all of your voice queueing and routing and attribute-based routing and context, etc. And it is very straight forward to take Oceana, set it next to Elite, and now you have one full Omni-Channel multi touch solution right out of the box, including as you'll see later, analytics.

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If you said well wait a minute, I have Elite Multi Channel, then think of Oceana as your Elite Multi Channel dot next. It is your natural upgrade to go from Elite Multi-Channel to Oceana. Okay, if you say, wait a minute, I am an IC customer. For example, I use Interaction Center and I use Chat from Interaction Center.

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Think of Oceana as InteractionCenter.next. That would be your natural path to be able to go to the next release. We’ll show you how to go to that. If you're in Avaya Aura Contact Center, AACC for those of you in the OLA world. If you are an Avaya Aura Contact Center user, then in the near future, you will think of Oceania as ultimately aacc.next.

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That's a little bit further out, but that will be your next transition step, and, it will be a very natural migration step for you. So, we are very excited about Oceana. We have experts here over the next couple of days to walk you through, show it to you, talk about any questions that you may have And we'd love to hear about the particular use cases that you would like to see so that we can demonstrate how easy it is to put those use cases into Oceana.

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Okay, the next area I talked about is analytics. Bottom left hand corner and a again Oceana or Analytics is built on Breeze. So everything that touches Breeze can now talk to Analytics. And I'm very proud today to announce that with this integration, a Breeze and Oceana that I've already announced that we are announcing Avaya Oceanalytics.

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And what this is is a completely independent Analytics package that automatically knows how to talk to Oceana. So if you want to think about it in the simplest terms, it becomes Oceana's reporting system If you wanna think about it in terms of what it'll really do, it is the real time platform for being able to show real time dashboards from virtually anything in our infrastructure.

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It is the historical platform to be able to do any type of reporting or analysis that you would want to do on top of the platform. So Oceananalytics becomes that centralized place that going forward, everything we do, will feed into Oceananalytics now you can have your customer's journey in one place end to end.

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You don't have to piece that together from five different places. Oceanalytics is also an open platform because it's based on Breeze and you can add your own new capabilities right into Oceanalytics. So if you'd like to extend the database, you'd write your own collector to be able to pull in information from whatever system you'd want.

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No problem what so ever. The oceanalytics database 100% open. So if you'd like to take the information in oceanalytics and move that out into your own data warehousing or big data system, we hand you the schema, we'll even help you move that data from one place to another, so totally open.

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Not only that, but it will work with virtually any major presentation layer on the market. So, if you'd like to take an IBM system, Cognos for example, and connect it up to Oceananalytics, and be able to do your own reporting and your own analytics, no problem at all.

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If you like to take tools from Oracle, for example point them right at Oceanalytics, you have no problem at all being able to do the types of analytics cuz it's a total open system and the first piece that you will see connected will be all the information from our traditional systems, stay tuned, I'll talk a little bit more about that, and then you can bet that Oceana talks to Oceanalytics as well.

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So, again, we have experts here over the next couple of days, and you'll be able to talk with them and start to get a feel for what this new analytics system will be able to do. Okay. Now, a little bit further down the road, as we start to get toward the end of this year I want to talk about what we're announcing for team engagement.

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Again this is the employee facing side of our solutions. All team engagement once again is all built on top of Breeze and what we're announcing today, not yet for public consumption from a naming point of view but we're announcing project Eclipse. It will have a different name when we release it as a general product so I'm exposing to you our kind of cool secret name that we use internal which is project eclipse.

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And this now is the marriage of scopia and avia ora conferencing. So if you liked Avaya Aura Conferencing, and the switch video capabilities, and you like Aura, and the transcoding capabilities, now with Project Eclipse, you can see those come together seamlessly. So to you, it's completely transparent, whether it's using switched or unswitched.

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From a migration point of view, it means that if you are an AAC customer today, you will see AAC.next will be Project Eclipse. If you're a Scopia customer today, you will see Scopia.next be Eclipse. And this will be our final step of bringing those technologies together in what we believe to be the strongest solution on the market.

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Next thing is well so what is the client? Your Scopia client will continue to work, communicator will continue to work. And I'm gonna introduce you in a second to the all new Communicator three, which will be a brand new client the .NextUp communicator that will work on top of Eclipse, okay?

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So we're very proud of what were doing with Eclipse. Again we have experts here that can talk about it, and you're gonna see it available toward the end of this year. Hey now I talked a little bit about breeze and its capabilities. You can see now how strong of a platform it is.

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If we can build the best omni center, omni channel, multi-touch platform in the industry on top of breeze, it's got to be pretty powerful, pretty open, pretty dynamic. If we can build the best analytics system on the market, within UC and Contact Center, then it has to be pretty powerful.

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What we announced at Enterprise Connect, about 90 days ago, was our Snap store, I'll talk a little bit more about that. We also announced a whole new set of Snap-Ins. And you're just gonna continue to see snap-ins grow. Probably now, across the industry, there's, I don't know, maybe even as many as 200 snap-ins now that have been developed.

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Some in the vertical market, some in the horizontal markets. Snap-ins available from Avaya today, Context Store, Mobility, Real Time Speech, WebRTC, Call park and page, there's just a long list of snap ins that are already available today. This is a snapshot of the main webpage. Any of you can simply go to snapstore.avaya.com.

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Many snap ins are available on a no charge basis. You can just download those, use system manager. Install those right inside of your pre-system. Just to give you a real quick tour, as you can scroll down and see all of the snap ins that are available on the snap store.

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You can move over to one, I just happened to pick the call/park and page. You can click on that snap in, it will drill down for you, it will tell you all about that particular snap-in, what it's used for, why you might want it, what it's compatible with, and then most importantly, you can simply click to download it and then you can use System Manager to do the installation.

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This is the world's first commerce engine for this type of thing of snap-ins and applications. So you're going to see a lot new snap ins from both the buyer as well as our third party ecosystem that are going to be adding these. We see new ones come in virtually every single day.

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So very easy to use. You have to check back often to see what are all the cool new things that have been added to that. Now speaking of snap-ins and when I talked earlier about analytics is part of analytics also includes four new snap-ins. And you can either get your hands on the information from those at the analytics level or if you want you can just tap in at the snap-in level.

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And this is how we connect up to our traditional platforms. So the four snap-ins that are available Know how to pull information real time from Elite, from Experience Portal, from Proactive Contact, and from Avaya Aura Contact Center. If you are insightful enough and you recognize those four, you will know that those are the exact same four data sources for IQ.

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So what that means is, is that if you have the IQ product, Oceanalytics will also be your .next migration. You'll move from IQ to Oceanalytics. Think of it as a name change. If you want to get your hands on the raw data, you can just tap in at the snap-in level and you can get your hands on virtually any data produced by those four traditional solutions from Avaya.

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You'll also be able to get your hands on the information produced by Oceana, Project Eclipse, etc. So you can see that this is incredibly flexible, and you can kinda put the pieces together in any combination that you'd like to put those pieces together. Kind of the last piece that I want to talk about in this whole big ecosystem, built on breeze, and you'll notice the change now in our big picture slide to include there in the center the client SDK.

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You'll get a chance to see a lot about this over the next couple of days. And that new client SDK, first and foremost, is not divided into customer engagement and team engagement. What it means is there's one client SDK that will do everything that you wanna do, whether it's a customer-facing application or a employee-facing application.

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Not only that, but it's the same client SDK, unchanged, that we use to build all of our new clients. So when I talked about, for example, Project Eclipse and Communicator 3.0, guess what we used to build Communicator 3.0? We used the client SDK. Which means that you could take the client SDK and you could build whatever application you wanted.

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In fact, you could build a Communicator 3.0, if you wanted, because it's got every single thing that you need to be able to do that. If you wanna say, I don't want stand-alone Communicator 3.0, but I want to embed that into some application I already have, then simply take the client SDK and you can embed that in any application you want.

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Out of the box will be Android, iOS, macOS, Windows, and JavaScript. So we think we have just about everything in the world covered, that you can take the client SDK and virtually put that into anything that you want to be able to put that in. So now what are all the cool things that kinda talk to this, from a client point of view?

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Well, on the bottom right-hand side, I'm not going to talk a lot about things that automatically connect up to the communication's platforms. These are the traditional 96X1 phone lines, our H175, all the devices that you're used to today. The best way to describe those devices is those are H.323, or SIP-based devices.

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You simply plug the device in, and it knows how to talk directly to Aura, or it knows how to talk directly to IP Office. Now the difference is what you see talking to the top two components, which are customer engagement applications, team engagement applications, or anything you want to invent.

[00:35:41]
Those use the client SDK. So don't even think of those as being SIP-based, or H.323 based. They are client SDK-based. So your developers or our developers don't even have to think about underlying protocols. They can just simply take the client SDK and make a simple call in code, like, make call.

[00:36:05]
How much simpler could it be than that? And it will make a call. It will get an event that says device is ringing, or video call is being established on this device. And then, in your code, you simply say answer call, answer video session. So you don't have to worry about the underlying protocols.

[00:36:24]
That's one of the great things about using a client SDK. So let me highlight a couple of these. I grayed out most of them, but I just want to highlight three of them for you. I've already talked about Avaya Communicator 3.0. This is the brand new client available on all the platforms I've already talked about.

[00:36:43]
So Android, iOS, macOS, Windows, etc. And this is the client that ultimately will do everything the Scopia client will do, everything that Communicator will do today. We're already here, this week, showing you Communicator 3.0, so please take a look at it. We'd love to start getting your feedback.

[00:37:03]
We'd love to start getting it into your hands right away. It will work with our existing UC solutions, and, of course, it will work with Project Eclipse as that's made available to you. So we're very happy, very proud of what we've done with Communicator 3.0. Again, everything you see when you look at Communicator 3.0 is built on the SDK.

[00:37:26]
I just wanna keep stressing how open our platform is today. Anyone of our partners can now go take that and build something as powerful as Communicator. They can build something that might be very vertical. They can build something that might be embedded. So it's a very, very dramatic shift in the way that we have now made our platforms open to your capabilities.

[00:37:50]
The next one that I want to highlight, again, a brand new name for you, is called the Avaya Vantage. And you're going to get, for the first time publicly, a glimpse of what Avaya Vantage is. So you probably wondered what is the little, secret linen here. This just happens to be Avaya Vantage.

[00:38:16]
Now, before I pull this off, let me tell you that this is our next generation device. I didn't say a phone. I didn't say a video terminal. It is our next generation device. It will do all of that. It will do chat. It will do SMS. It will do voice.

[00:38:32]
It will do video. So let me describe it to you. So this is Vantage. You'll get a chance to kinda see this in our booth later today and tomorrow. The first thing that you'll notice, not only do we no longer use acronyms, we no longer use buttons. This device has zero buttons.

[00:38:56]
As you can see, it is 100% glass device. It's a seven-inch screen, and everything you do is right on that device. I can make that device, and you can make this device, look any way that you want it to look. So if you want it to be Communicator 3.0, no problem.

[00:39:15]
If you're in the healthcare field, and you want this to be an application sitting at a nurse's station, or you want this to be sitting in a patient's room, you can develop, or we can develop for you, the vertical application that will set right on Vantage to make this device do anything that you want it to do.

[00:39:33]
Again, all the omni-center capabilities. It also represents really our first true modular device. So I'll see if I can keep from tearing this up. But notice, first of all, cordless handset and Wi-Fi built right in to Vantage. Now let's say that you say I want this to sit on my desk, but I use speaker phone all the time.

[00:39:56]
I have no desire to have a handset. I wanna keep it less expensive, and I wanna keep it very simple. I can simply unplug the handset, it just snaps on the side, and I'll be able to buy Vantage just purely as a sheet of glass. And again it will work completely out of the box with our Communicator 3.0 and at the same time is available for you to build any application that you would choose to build on Vantage.

[00:40:23]
Okay? So, very exciting from a device point of view gives you all this cool new flexibility that you'd like to have, where you would like to have a dedicated device. Guess what is built right inside of Vantage, the Breeze client SDK. So you can build anything on top of Vantage and we will be building things on top of Vantage that you could also build for iOS, Windows, Android, etc.

[00:40:51]
So incredibly flexible device so stay tuned. We'll start to talk to you about the applications we're already building. And then I'll talk about bootcamps in a second, but we already have had and will continue to schedule vantage, development bootcamps. So if your R and D teams or your partner would like to start looking at and developing applications for vantage, then that's now available and we have I think it's a two day bootcamp class.

[00:41:20]
Where they can come in and literally start writing applications and show that they're working right on top of Vantage. Okay, one more client to talk about, band new name for you, and this is Oceana Workspaces. Okay? Please do not call it OW. Okay, that's all I ask. Okay, two names, not one, please don't shorten it, but it is Oceana Workspaces.

[00:41:45]
Now, this is another area where we listened very intently to you. This will be the one-X Agent.Next that runs on top of Oceana. You'll see it here, while you're here for the next couple or three days. It is 100% browser based so what you put in front of your agents as part of Oceana for voice, video, SMS, chat that complete multi-touch solution for your agents you’ll be able to distribute right on top of the browser.

[00:42:17]
Okay so zero install, you can push it out. You can decide when you upgrade it. All the great advantages you get for being a browser based application. Oceana workspaces, again built right on top of the client SDK, if you do have an application. And you would like to put work spaces inside of your application instead of having the application stand alone, or work spaces stand alone.

[00:42:43]
No problem at all, we'll give you everything you need and you can simply embed this right inside of your application. Very very powerful. Again, please take the time to stop by and start getting demonstrations of Oceana workspaces. The new Client SDK and the new client application for customer engagement, applications, works out of the box with Oceana.

[00:43:08]
Ok, I've mentioned Bootcamps when we have big, open platforms like this, it's all about education. How do we get our partners educated? How do we get you educated? How do we get your R&D teams educated? So what we did is we started a whole set of bootcamps, these are very intense.

[00:43:27]
We lock you in a room for two to three days, and your developer emerges being an expert in all these open APIs. And, the ones that we have available, are ready today, are, Breeze Fundamentals, that's kind of the basic, you want to learn Breeze. A next step up from that would be the Breeze Client SDK, including Vantage and there we lock you in a room for two days, and we don't let you emerge until you have successfully written your first couple of clients.

[00:43:55]
The third is the engagement designer. There, you don't need to be a developer, but you do need to understand how to drag and drop, and build very robust, sophisticated work flows. That's a two day bootcamp as well, and then finally is Zang. I'll talk a little bit more about Zang but we already have bootcamps for learning how to take the communications platform as a service, and write your own applications on top of that.

[00:44:21]
Again, it's not necessary that you write your own applications, all of ours are out of the box, but what this does is it allows you to take this open platform. And now it gives you the flexibility to build your own if you choose. Not required, but we think that a lot of our customers are going to want to take that openness, and be able to build vertical applications, embedded applications, and that's why we started the boot camps.

[00:44:45]
Most of these are already going full bore. You can see where we've already had classes around the world, and you can simply go to our website and you can sign up for these anytime you want. What we're doing for anyone that attends IAUG, is if you sign up for any of these Bootcamps for attendance between now, and the end of July if you sign up, then we will sign up two of your folks for the price of one as long as they attend the same class at the same time.

[00:45:15]
So you could put two of your developers in any of these boot camps for the cost of one developer. So something we're doing special for IAUG this year, will get you the promotion code that you see at the bottom.
>> [APPLAUSE]
>> Okay, I go for about the last hour of each boot camp when I travel around the world.

[00:45:37]
And I'm telling you I have never seen exhausted, tired developers like see at the end of three days at these bootcamps. I mean we worked them pretty hard, but they come out, and they are really patting themselves on the back. I have seen some astonishing applications that developers have stayed late at night, come early in the morning, and put these things together as they learn in the boot camp, and they are really amazing solutions.

[00:46:03]
So, these are truly hands-on, get your hands dirty. You are either dragging and dropping, and building workflows, or you are writing code pretty intensely for a couple of days, or so. You'll hear more about this from J.T. and others, but I did want to mention POD FX, kind of shifting gears for a second.

[00:46:24]
Kevin talked and I talked about this idea of everything is now software, everything is now virtualized. You can deploy it any way that you want to at the same time, we also heard from you as we were listening, and you said, look, I know all of your stuff is now software.

[00:46:40]
I know that we could rack it, stack it, and put it in any data center that we want, but there are times that I want to be able to get a turnkey solution. Okay now it's not rolling in the old time, highly proprietary sold by the pound, refrigerator, but it is a complete racked and stacked solution top to bottom.

[00:47:02]
So the first thing is that POD FX, formerly known as the collaboration pod has compute, storage and networking built right into the rack. So we already built this for you, the compute is off the shelf, compute, nothing special about that. Storage is off the shelf storage and then our networking solution.

[00:47:21]
Then we take all the things I have talked about on the software side weather that is breeze, analytics, the platform itself, software, team engagement or customer engagement and that all gets moved into POD FX and then that comes in and rolls in the door. Now we fully support that solution top to bottom, all of the off the shelf hardware we support.

[00:47:44]
All of the third party software like some of the storage management etcetera, as well as our own solution that you see racked and stacked here. Okay, the other thing is like the bootcamps that I mentioned earlier. We now have POD FX, which is our certification program. Again, that's through Avaya learning services.

[00:48:01]
It's very intense. And you can get fully certified on our fabric networking. So again, sign up for that, take a look at it on our Avaya Learning service's website. I mentioned earlier that at Enterprise Connect, we announced Zang to be very clear, Zang is an Avaya company. That is a combination of what I would consider to be three or four capabilities.

[00:48:33]
I'll show you a big picture in a second. But first and foremost thing of Zang as a pure cloud communications platform as a service. So if any of you are looking at solutions from companies like Twilio, Kandy, Tropo, Nexmo. We have a better solution than any of those companies.

[00:48:55]
It's already in the cloud, it is already running millions of minutes, millions of SMS messages. So this is something that is already pretty mature, it's something that is incredibly scalable. And you can come to us just like a Twilio and you can say assign me 50 phone numbers, assign me 20 SMS numbers, and you can start developing applications using Zang as the communications platform as a service.

[00:49:23]
Our cloud is already built out, fully in production and like I said, is already running literally millions and millions. We're getting very close to a billion minutes of inbound and outbound voice and probably around I don't know 40, 50 million SMS messages. Now that's kinda that low level platform.

[00:49:46]
If I draw you the big picture for Zang, it's completely different even though it looks very similar and what you have here kind of the four quadrants are number one the communications applications as a service. Stay tuned I'll show you an example of that. You also get the API is a service, so you can take the Zang API and write your own application.

[00:50:11]
Those can be in the cloud or they can be in premise. You get the embedded technology. This is based on the original SNA Technology that we acquired a year and a half, almost two years ago now. And then you also get the communications applications as a service. In the middle is the Zang platform itself and the Zang API.

[00:50:36]
We have not officially announce it yet, but you can bet in the very near future that bubble in the middle will change to say breeze. Because we're already working on taking Breeze and supporting Zang as well. As I mentioned earlier, Breeze will support Zang, IP Office, and Aura.

[00:50:54]
Aura already generally available today, stay tuned for Zang and for IP Office. Now, we've already built an application on top of Zang. Remember I mentioned that it can either be a communications platform as a service, it can also be an application as a service. And the first application we're announcing is called Zang Spaces Completely independent of what we do on the Avaya side of the house.

[00:51:24]
So you can sign up for Zang Spaces, it's just a per user, per month, and it is a persistent collaboration application. So for example, if you've taken a look at Cisco Spark for example, where you now have collaboration sessions that persist over time. So you and I, a group of us could have a video call, we could discuss some documents, we could take notes, we could do some recording.

[00:51:55]
Then we could get back into that meeting two weeks from now and all of our notes are still available, all of our documents are still available, etc. This is this idea of a persistent collaboration application that's exactly what Zang Spaces is. So that's our first application as a service built on Zang that is 100% pure cloud.

[00:52:18]
Again the Zang team is here to be able to demonstrate Zang Spaces to you, so you start to get an idea what its capabilities are. By the way I was at the reception last night, I really appreciate everyone that was wearing their very cool Zang T-shirts. I think I have a box in my office of about a thousand Zang T-shirts.

[00:52:39]
And so every time that a buyer, they comes in this business corporate, we make sure that they don't live until they have their Zang T-shirt. So I appreciate seeing some of those around. So if you get a chance, make sure that you check out Zang Spaces. Also we have a Zang Ecosystem.

[00:52:56]
So those are our partners that are taking the Zang API, and building their own applications. A few of those partners are actually here over the next couple of days, and I've put some here on the screen. Please talk with them and they can tell you how excited they are about the Zang solution and some of the very cool applications that they're building on top of Zang.

[00:53:20]
And these could be applications that are meant for consumers or these are applications that could be for businesses. One of the most popular applications today built on top of Zang that anybody as a consumer can get their hands on is called TapeACall. It's by a third party, and you can simply go up to the Apple Store, look up TapeACAll.

[00:53:41]
You can purchase and download TapeACAll, and now you can start recording all the calls that you make for example, on your iPhone. Just know that behind the scenes, that is completely built on top of Zang, and they're already generating millions of minutes of use of Zang. So there's some cool third party applications, and then of course we already have our ecosystem started.

[00:54:06]
This can kind of help you on your journey, I mentioned on the far right hand side of the journey much earlier this idea of kind of a cap and grow. And how the world is gonna become kind of a very commoditized communications infrastructure, and the value is gonna be at the application level.

[00:54:24]
Zang represents our investment, going forward of this idea that it's already commoditized and you can already start building world class applications on these communications platforms as a service. So just a real quick recap, I know that was a lot in 50 minutes, 55 minutes or so. As you now know, that has to be a world record of all the things that we are announcing and showing for the first time at IUG.

[00:54:55]
So what would I wanna leave you with? Number one this is all about your journey, where are you on your journey? And all of you are at a different place, were here to help you, were here to help you understand what your next place in the journey may be, and how we can help you get there.

[00:55:13]
As you can see we have an incredibly rich portfolio of solution's, we're pouring huge amounts of investment in our new innovation. Things we're very proud of, things we're getting incredible feedback on. It's all use case driven, it is no longer you asking us, what are your features and functions?

[00:55:32]
It's us asking you, what would you like to do? What's the solution that you're trying to solve? And we'll show you how easy it is to be able to do that. So the monkey's now on your back. It's all about convergence, omnichannel, even converging customer engagement and team engagement.

[00:55:50]
It's all about the user defined experience. The experience that your employees have, and the experience that your customers have are not the experience we dictate. It's the experience you dictate, it's the flexibility of the system that allows you to put your use cases. You are in full control over what your customer, your employee's journey is gonna be moving forward.

[00:56:14]
We're trying to make your job as easy as possible with the innovations that we have available. All the things that I've talked about here, Vantage, Oceana, Oceanalytics, Oceana Workspaces, all the things in Zang Communicator 3.0. We're showing all of those, we'd love to have you start signing up if nothing else, to start putting these in your lab and start doing the evaluations.

[00:56:38]
We'd also love for you to go to production as you see fit and how it fits into your journey. I wanna thank you very much for your time and attention and I look forward to working with a lot of you not only here over the next couple of days, but over the next year or so.

[00:56:52]
Thank you very much.
>> [APPLAUSE]

[00:56:56]
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