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Guest Experience is Everything—Part 2

See how the same technologies that build brand affinity can also be leveraged for your front office requirements. Anything from dynamic team development to mobile applications and reservations.


[00:00:00]
>> What does the hotel of the future look like? It's live chatting with prospective guests. To help answer a lingering questions. Yes, Mrs. Mannington, we do accommodate cats.
>> Excellent.
>> It's knowing how your guest made the reservation, who they've spoken with and what their needs are.

[00:00:15]
[MUSIC]

[00:00:16]
We saw that your plane arrived late, Mr. Johnson. But don't worry, we held your reservation for you.
>> Thanks.
>> It's being able to control the lights and temperature of every individual room from the front desk or automatically keeping track of service carts to help optimize efficiency. It's a hotel that can instantly build dynamic teams in response to common problems.

[00:00:36]
So that if a window breaks, assembling of team of gas services, security, first aid personnel, and glass contractors can be done at the press of a button. Getting the right people to the right area immediately. Hm. It's make me I guess feel at home even when they're offsite.

[00:00:55]
Using proactive outreach to measures satisfaction and create promotional opportunities
>> [LAUGH] Nice.
>> This future hotel is already here. Avaya solutions increase hotel efficiency and improve the overall guest experience. So, what does the hotel of the future look like? Looks a lot like Avaya.

[00:01:12]
[MUSIC]