Avaya TV

Emergency Services Demonstration

Demonstration of emergency notification, dispatch and collaboration through new digital channels, integrating into real-time capabilities such as location services, driverless vehicles, sensors and drones.

>> [MUSIC]

Hi, we are at GITEX we're showing the emergency response solution which is built on Avaya Breeze. We have a partner who has built this application for emergency response. This was built for a hospital that we're using. We're using a use case where I as a user, I have this application from the hospital and I need emergency response on this.

So, as you can see on the application, there are various ways I can initiate an emergency call. First, is simply I can press the SOS message and it sends a trigger to the emergency response system which will then help me with my emergency. The second scenario we're taking here, which I will demonstrate now, is that we have a patient who went through a surgery.

He's under observation for three days and now he, being alone, there's nobody with him that, in case of emergency, who can call on his behalf. So as a patient what I do is, I activate the falling functionality on my phone and I keep it with me. So in case there's an emergency where I collapse and there's an impact on the phone, we can see there's a trigger that is gone, a trigger sent to emergency response unit, right?

The emergency response unit then can see what are the nearest ambulances which are available. It tells me distance, how far they are, and which and the present status if they are available to take or respond to this emergency. As you can see on this, I realized that this is the nearest ambulance.

I select this ambulance to respond to this emergency. The ambulance gets the notification with the location of the emergency and they accept it. When they accept it, they say, okay, I'm on my way to pick this patient up. You can see, as the ambulance is on the way, the patient can actually see the location of the ambulance, and the emergency team can see that as well on where the ambulance is in reaching and picking up the patient.

Now, the ambulance has picked up the patient, and then he says, okay, I'm on my way to the hospital. While the ambulance is on the way to the hospital, what we do is there is somebody in the ambulance to assist those patient with their emergency and help them but they're not certified surgeons.

So in this case, suppose there is excessive bleeding or something like that which needs attention before it reaches to the hospital. The emergency team can then initiate a conference call with the surgeon, who can be remotely available anywhere globally. They can attend to this. You can see a video call is initiated with the ambulance and the surgeon.

We can also have another that we use, which for call browsing. Where the emergency team can share the medical history of the patient and the surgeon, or the doctor, can guide the ambulance assistant to help and assist the patient by the time they reach the hospital. That's what we have on the emergency response on the Mumbai lab that was built by our partner in the Hackathon we had in 24 hours.

The idea of showing this is to show how this platform is integrated with Breeze, with the Breeze SDK and Google app SDK for location services. And it was simple enough for them to build it in 24 hours. Thank you.

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