Discover Avaya OneCloud IX Contact Center
A feature-rich contact center solution delivered in the cloud. Providing voice and omnichannel functionality, fully customizable for your business.
>> When it comes to customer experience, today's consumers have high expectations. When they contact your business, they want to be connected to someone who knows how to handle their needs and they want it to happen quickly. Are you ready? You will be, with the Avaya Cloud Contact Center.
When phone calls, emails, or text messages come into your business, rely on the Avaya Cloud to get them to the right person at the right time. Route incoming communications to five people or 5,000. Increase capacity to meet demand, scale back, ramp up. With the Avaya cloud, you only pay for what you need.
Agents and support staff can be located anywhere. The Avaya Cloud Contact Center runs from any browser. Simply set up an account and then use the easy fill in the blank screens to design exactly the experience you want to deliver. Get full access to advanced contact center features including call recording, real-time transcriptions, agent coaching and monitoring, extensive reporting and analytics, and more.
A contact center with all of these capabilities was once only affordable by the largest businesses. Now, with the Avaya Cloud, it can be a reality in any business. Are you ready to deliver the kind of experiences today's customers expect? Then you're ready for the Avaya Cloud.