Products & Services
Products by Category
We Call This Deal a No-Brainer
Migrate your Avaya/Nortel Communication Server 1000 now.Our best upgrade ever ›Solutions
Solutions by Category
Deliver the best customer experience every time, across all channels.
Experience simple, contextual, user-defined communications with Avaya Equinox™.
Broadest option of cloud solutions that meet the needs of any business.
Transforming the enterprise starts with transforming business communications.
Communications-enable the applications and processes your business uses every day.
Your Communications Digital Transformation
Here are 5 key ways you can leverage communications for a successful DX journey.Read now ›Case Studies
Case Study: Norwegian Cruise Line
A redundant, resilient contact center routes calls across locations and agents, keeping essential customer service always open.Get the story ›Industry
- SupportProduct SupportDiagnostics & Tools
Tools By FunctionService / Parts Request
Parts RequestsHelpMy Information
Products and PlatformsLearn
Resources by ProductCollaborateShop & Sell
- PartnersChannel Partners
Existing Avaya Edge PartnersTechnology Partners
Doing Business with Avaya Technology PartnersConsultants
Resources for ConsultantsTechnology Alliances
Avaya Oceana Solution Video
Watch this short preview video to learn about Avaya Oceana™ and Avaya Oceanalytics™, Avaya’s next generation digital communications experience solution for customer engagement – arming organizations to deliver amazing experiences to win the CX battle.
>> The world has become smarter, more digital, and hyper connected. Building a brand your customers love is all about delivering a lasting and impactful experience everywhere. An experience that starts with treating them as individuals, matching them to the right resources and serving them how they want, when they want, on the device they want.
Your team and your agents champion this customer experience. You need to deliver an environment that is powerful and productive, giving your team the contextual awareness and powerful analytics they need to serve customers better. How can you deliver a great experience across all touch points? Introducing Avaya Oceana, your omni-channel customer experience solution for the digital age.
With full contextual awareness, attributes-based matching, omni-channel desktop workspaces, and powerful analytics, Oceana steers the entire customer journey to create a great experience and deliver positive outcomes for your customers, agents, and business. Experience is everything. Experience success with Avaya Oceana.