Avaya IX Contact Center
Enterprises need to connect with their customers easily across the channels their customers use: voice, email, chat, and more. With options to meet and expand over multiple digital channels, right out of the box, there’s never been a better solution than Avaya IX Contact Center.
>> When it comes to customer experience, today's consumers have high expectations. When they contact your business, they want to be connected to someone who knows how to handle their needs, and they want it to happen quickly. Are you ready? You will be with Avaya's OneCloud IX contact center.
When phone calls, emails, or text messages come into your business, rely on Avaya OneCloud to get them to the right person at the right time. Route incoming communications to 5 people or 5000. Increase capacity to meet demand. Scale back or ramp up. With Avaya OneCloud you only pay for what you need.
Agents and support staff can be located anywhere. Avaya OneCloud's IX contact center runs from any browser. Simply set up an account and then use the easy fill-in-the-blank screens to design exactly the experience you want to deliver. Get full access to advanced contact center features including call recording, real-time transcriptions, agent coaching and monitoring, extensive reporting and analytics and more.
A contact center with all these capabilities was once only affordable by the largest businesses. Now with Avaya OneCloud, it can be reality in any business. Are you ready to deliver the kind of experiences today's customers expect? Then you're ready for Avaya OneCloud's IX contact center.