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Avaya Industrial IoT Use Case and Demo

Internet of Things provides a starting point for workflows that add value to the processes. Avaya enables the Internet of Things ecosystem with workflow automation, to provide seamless and contextual connections between machines, humans and Line of Business applications, resulting in better outcomes and experiences. The video shows a demo based on a real world industrial use case, illustrating how Avaya makes IoT data actionable to solve business problems in real-time.

>> Hi, my name is Thomas Roemer from Avaya and I'd like to showcase you today the power of Avaya workflow automation and process orchestration in an open IoT ecosystem for smart communication solutions. The Use Case I'd like to show you today is based on a real world customer scenario in the industrial vertical, but also applicable for other verticals and scenarios.

The customer requirements in the use case are to monitor and control certain environmental information, like air condition, temperature, noise level, also gas concentration for authorized compliance level in several floors or areas in the shop floor or production environment of the customer. The customer is leveraging IoT sensors in his production environment to trigger real time reactions, and to automate and orchestrate the necessary tasks to holistically solve the business problem he is facing, when an exception occurs in a particular area.

One of these automated tasks is to notify the production management based on the shift plan in the location where the incidents or the exception occurred, with contextual information about the exception, but also information from other areas, to have a global view, what happens in the production environment. In addition, we are also activating an alarm horn or a light, and turning on the exhaust ventilation to clean the air, especially in this area where the exception occurred.

To investigate on the root cause of the problem, an incidence ticket is opened. In our case, it's with Service now, and based on how much the exception was exceeded, the severity, the priority, and also the group assigned to the service ticket is controlled from the automated workflow. Based on the customer use case, we have built an automated workflow via Avaya Engagement Designer to automate all the necessary steps to holistically solve the business problem of the customer.

Even the workflow has been triggered from a particular sensor in an area in the shop floor, the first thing we are doing in the workflow, is to collect a snapshot of the sensor information in all areas to provide the production management a complete overview of the status of the shop floor.

And then we're automating all steps we have seen before in this Use Case. So, we're here at the shop floor and we're simulating three production environment areas. Therefore, we have placed three multifunctional sensors which are providing information about CO2, about gas concentration with volatile organic compound levels. We have temperature, we have noise level, we have air pressure, and so on.

This sensor information is consistently collected and sent over radio frequency technology to an IoT gateway. This is placed here, and the IoT gateway passes this information to an IoT platform in the cloud. And the IoT platform in the cloud then simply triggers workflow automation from Avaya. So let's do the test and start with the demo.

We can hardly use and increase gas concentration, volatile organic compound levels. So I'm using actually a simple way to trigger a workflow with light. I'm putting my torch actually on one of the sensors, and we'll immediately see that the workflow is triggered. You immediately see an active workflow is triggered.

And the phone is ringing, so I'm opening the workflow to visually show you all the steps in the automated process. I'm answering the phone and you hear contextual information for the production management.
>> Environment alarm, the lights are exciting the maximum with a value of 198,217.55 lux. The temperature in area A is 77.07 Fahrenheit.

Area B light is 77.79 lux and zone C light 67.91 lux.
>> After the contextual information is provided to the production management, the next step is to activate the alarm light and also turning on the exhaust ventilation to clean the air. And when we have a look at the sensors, you see actually that the red light shows that the exhaust ventilation is activated.

And in all other areas, the green light shows there is this actually no problem with the air condition. The last step of the work flow is to open an incident ticket in service now. So we are opening the user interface of service now and we are refreshing it.

We should see in a second, that there's a new service ticket opened. You can see the exact value of the light threshold exceeded, because it was so much exceeded, we have also assigned out of the workflow a critical severity, and we have assigned a particular group to take care of it.

In addition to this, we have also sent an email as a confirmation with the service now ticket number. So this concludes our small demo and I hope it helped you understand the power of Avaya workflow automation, and that Avaya enables contextual and seamless communication between machines, humans, and line of business applications.

And Avaya makes IoT data actionable, to holistically solve business problems for our customers. So thanks again, and see you soon.
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