Products & Services
Products by Category
We Call This Deal a No-Brainer
Migrate your Avaya/Nortel Communication Server 1000 now.Our best upgrade ever ›Solutions
Solutions by Category
Deliver the best customer experience every time, across all channels.
Experience simple, contextual, user-defined communications with Avaya Equinox™.
Broadest option of cloud solutions that meet the needs of any business.
Transforming the enterprise starts with transforming business communications.
Communications-enable the applications and processes your business uses every day.
Your Communications Digital Transformation
Here are 5 key ways you can leverage communications for a successful DX journey.Read now ›Case Studies
Case Study: Norwegian Cruise Line
A redundant, resilient contact center routes calls across locations and agents, keeping essential customer service always open.Get the story ›Industry
- SupportProduct SupportDiagnostics & Tools
Tools By FunctionService / Parts Request
Parts RequestsHelpMy Information
Products and PlatformsLearn
Resources by ProductCollaborateShop & Sell
- PartnersChannel Partners
Existing Avaya Edge PartnersTechnology Partners
Doing Business with Avaya Technology PartnersConsultants
Resources for ConsultantsTechnology Alliances
Avaya Co-Browsing Snap-in Video
Enable rich online collaboration directly within your website. Use this developer Snap-in to make your web pages more personal with guided web browsing, shared control, and secure form filling that helps you close online transactions, improve first contact resolution, and differentiate your online experience. Use Avaya Breeze applications such as this one to quickly create powerful web and mobile user experiences for your customers and teams.
Euro mortgage banker stepping a customer through a complex application over the phone. A customer service agent, demonstrating a new software feature online. An online retailer helping a customer enter a special coupon code for their shopping cart. Your customer is getting frustrated, you could keep trying to explain what you do and risk more frustration.
But, wouldn't be a better idea to show them? By getting both of you on the same page. Now you can by adding the Avaya Co-Browsing Snap-in to your customer experience tools. Now you can keep the conversation going whether its a phone call, a live chat, or a social media exchange on your customer`s computer, smart phone, or tablet.
Share a control to quickly get things done, whether it showing them around a website, clicking on elements and links, or filling out a form. Just as if it was your own browser window and keep sensitive information private and secure by masking specific fields. When you both can see what needs to be done, it eliminates the frustration.
Service is faster and smarter.
Co-Browsing is part of Avaya Breeze. Use it together with all of the Avaya Breeze applications to quickly create powerful web and mobile user experiences for your customers and teams. The Avaya Co-Browsing Snap-in, another smart way to engage. From Avaya.