Avaya TV

Avaya Agent for Chrome Day in the Life Video

This short video provides you a closer look at the Day in the Life on an agent using Avaya Agent for Chrome.  This Customer Engagement solution from Avaya and Google combines Avaya’s expertise in customer engagement technologies with Google’s expertise in Web applications and Chromebooks, enabling greater simplicity, flexibility and cost efficiency in contact center operations.  See how Avaya Agent for Chrome provides simple, fast and more secure agents anywhere.


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Your contact center agents, they're the face and brand of your company. But to deliver the exceptional experience for customers that will set your business apart, they need to be able to work efficiently anywhere, in your main office, a branch office or even at home. Can your agents do that?

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They can if they have Avaya Agent for Chrome. With Avaya Agent for Chrome, agents log in, enter the telephone number they want calls routed to, it could even be a mobile number, change their status to ready and they're ready to go. Avaya Agent for Chrome gives your agents the telephonic capabilities they need to start handling calls.

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To make calls, agents can enter numbers on the dial pad, easily search their contact list, or use the history log, selecting outgoing, incoming or missed calls. They can put calls on hold, switch back and forth, and make conference calls. When finishing a call, the agent selects the appropriate wrap-up option to indicate call outcome.

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When logging out, agents select from preset logout reason codes. Both wrap up and logout codes are customizable and are included in the appropriate customer and agent reports, providing valuable information to supervisors and business operations. Give your agents the tools they need to be efficient anywhere and the continued piece of mind that comes with Chromebooks.

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Automatic updates, safe from viruses and malware, fast and economical. Learn more about how Avaya Agent for Chrome can enhance the efficiency of your contact center at www.avaya.com/CCEfficeincy. [SOUND]
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