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Deliver the best customer experience every time, across all channels.
Experience simple, contextual, user-defined communications with Avaya Equinox™.
Broadest option of cloud solutions that meet the needs of any business.
Transforming the enterprise starts with transforming business communications.
Communications-enable the applications and processes your business uses every day.
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Here are 5 key ways you can leverage communications for a successful DX journey.Read now ›Case Studies
Case Study: Norwegian Cruise Line
A redundant, resilient contact center routes calls across locations and agents, keeping essential customer service always open.Get the story ›Industry
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Agent Desktop Client Video
With many years of research and development experience in contact center technology, this multi-platform client is available on mobile devices as well as desktop computers and it is very easy to use for the agents.
>> Someone told you you work here in the Avaya R&D center, what exactly do you do?
>> I'm a software engineer for the R&D labs in Galway, Ireland. I'm part of a team that are building the new agent desk of the client for Avaya. My role in the project is to develop the main front-end and user interface technologies used by the client.
What's special about this client is that it's the result of many years of research and development experience in contact center technology and that this client also brings a bunch of new technologies. For example, it is a multi platform client, which means it would run on mobile devices like smartphone, tablets as well as desktop computers.
The client is essentially the main portal to access the volume structure and gives a lot of flexibility to our customers, and partners to configure, and deploy this client. But most importantly, it is very easy to use for the agents. So I'm very excited to be part of this project, because I get to work with very talented people and to use the very latest technologies.