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We Call This Deal a No-Brainer
Migrate your Avaya/Nortel Communication Server 1000 now.Our best upgrade ever ›Solutions
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Deliver the best customer experience every time, across all channels.
Experience simple, contextual, user-defined communications with Avaya Equinox™.
Broadest option of cloud solutions that meet the needs of any business.
Transforming the enterprise starts with transforming business communications.
Communications-enable the applications and processes your business uses every day.
Your Communications Digital Transformation
Here are 5 key ways you can leverage communications for a successful DX journey.Read now ›Case Studies
Case Study: Norwegian Cruise Line
A redundant, resilient contact center routes calls across locations and agents, keeping essential customer service always open.Get the story ›Industry
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A Seamless Customer Experience
To make sure customers get the right experience, Avaya Oceana uses attribute based matching to route interactions to the right resource the first time. This 50 second video provides a quick overview of how Avaya Oceana with attribute based matching enables a seamless customer experience.
Linda is heading out of town on an important business trip and receives your timely email about upgrading her travel account. On the upgrade landing page, she accepts the automated chat option and fires off a series of questions.
To make sure Linda gets the right customer experience, Avaya Oceana uses attribute based matching to seamlessly transition Linda's chat session to Rita, the agent you trained specifically to handle these upgrades. That's customer experience in a multi touch world, an entirely new way to design, deliver and manage your customer engagements.
That's Avaya Oceana. Experience is everything.