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Voice

As Low As

£64

user/month

Buy Now

  • Cloud-based Call Center
  • Self-service Administration
  • Skills-based Routing
  • IVR*
  • Call Recording and 90-day Storage
  • Reporting
  • Screen Capture
  • Live Monitoring

*One-time implementation fees apply.

Digital

As Low As

£101

user/month

Buy Now

  • Cloud-based Call Center
  • Self-service Administration
  • Skills-based Routing
  • IVR*
  • Call Recording and 90-day Storage
  • Reporting
  • Screen Capture
  • Live Monitoring
  • Quality Management and Coaching*
  • Digital Channels

*One-time implementation fees apply.

Compare Plans

Voice

Digital

Product Features

Business Voice Features

i

Includes the standard Basic Telephony Feature set: Answer, Hold, Transfer, Mute, Conference, End, Extension Dialing, Stop Recording

Call Center Routing (SKILL)

i

Commonly referred to as queue, a "Skill" groups together a set of agents that can answer a specific call type.

Call Center Reporting

i

A web-based application that provides easy visibility into call center performance. Call Center Reporting is comprised of: Dashboards, Real-time reporting, and Historical reporting.

Compliance Recording + 90 Day Storage

i

The cloud call recording solution maintains industry compliance and facilitates with 100% end-to-end dual-channel call recording where all calls are recorded starting with initial customer connection to the system; including the IVR interaction.

IVR

i

An automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients.

Cloud Webphone

i

The Webphone is a web-based application for call delivery and handling, using WebRTC and AES/DMCC technologies and provides call control functions for the agent and supervisor.

Screen Capture

i

Integrated with Webphone with multi-screen capture capabilities, agents are automatically readied for screen capture and are able to activate which screen they would like to capture when using dual monitors.

Quality Management and Coaching

i

Quality Management provides insight into performance on important business drivers helping to make informed business decisions.

Digital Channels

i

A unified experience for agents by adding email, chat and SMS interactions allowing customers to engage in their channel of choice.

Add-Ons

Toll Minutes per Agent

i

Payment option for CC Agent metered inbound/outbound calling plan minutes (inclusive of IVR minutes, i.e., applies for caller’s time spent in IVR)

£0.01/ Minute
£0.01/ Minute
Toll-Free Minutes per Agent

i

Payment option for CC Agent metered inbound/outbound calling plan minutes (inclusive of IVR minutes, i.e., applies for caller’s time spent in IVR)

£0.02/ Minute
£0.02/ Minute

Add-ons are purchased through the Avaya Cloud admin portal once your subscription has been created

Avaya OneCloud CCaaS

Avaya OneCloud CCaaS is a cloud contact center solution built for any size organization that is looking to enhance employee and customer experiences. ​​

Avaya OneCloud CCaaS is a contact-center-as-a-service (CCaaS) solution that delivers voice and digital channel customer engagement along with advanced self-service automation and employee productivity tools so you can build a true cloud customer service call center. Your subscription includes support and guidance from our Avaya OneCloud team. ​​

There are two packages available to meet your business needs:​​

  • Voice: Get WebRTC voice, AI-powered self-service automation, intelligent attribute routing, call recording, business process orchestration and real-time and historical reporting.​​
  • Omnichannel: All the features of the Voice package plus text messaging, screen recording, and quality management.

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