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Features
Features
See our pricing page for features included in specific packages.
Voice and Digital
Create effortless customer journeys across different touchpoints and devices. Deliver consistently helpful, personalized service—the kind that builds customer trust and loyalty.
Intuitive Desktop
Agents stay focused and in tune with customers through a browser desktop that reveals tools and info when needed—and that’s out of the way when not.
Live Monitoring
Learn so much about your customer and agent interactions when you follow along on calls. If needed, join the conversation to assist.
Voice-to-Text Transcriptions
Make each customer conversation the best it can be. Send real-time screen prompts to agents—all based on the words and phrases your customers use.
Advanced Productivity Tools
Leverage call and screen recording, AI, quality management, coaching, scheduling, surveys, and analytics to help maximize performance and productivity.
Compliance
Take the stress out of meeting regulations. Enhance PCI and HIPAA security and compliance practices using data redaction capabilities.
Incremental Add-Ons
Metered Toll Minutes
Not expecting high call volume, or dealing only with local customers? Metered toll minutes may be right for you.
Unlimited Toll Minutes
Staying local but handling a lot of calls? Get unlimited toll minutes for a flat rate per agent, per month.
Toll-Free Minutes
Make it more affordable for customers to contact you without incurring any toll charges.
Customization
Avaya Professional Services can help you customize many workflows and functions, including onboarding, reporting, data feeds, CTI integrations, and more.
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